Mithai — Restaurant in Kolkata

While the sweets by themselves are wonderfully and delightfully tasty... It's the sense of hygiene that puts off one by miles. All kinds of sandesh shaped in varied forms can be found there, including some flavoured to taste slightly like mangoes, and coloured like one. There are also Sandra that have shapes starting from a standard round, to a square to.one that is shaped like a conch... ))

There are pedas of all shapes and sizes. The most popular being one used for Pujas. Conch shape is the divinely popular one.

Mishti Doi, sweet curd, is once again very very popular. And lives up to its reputation.

The hygiene certainly need a major overhaul. At least the sweets can be picked up.using a plastic glove instead of the same bare hands that have been to places, that God alone knows.

And the drain in front was such a huge eye sore and a nose sore at the same time...

But then, in Kolkata, cleanliness is ranked quite low in the list of...

Updating on response: The incident happened on 30-Dec-19 around 12:20 pm. While I applaud your efforts in keeping our city clean, I was making a purchase to give to my friends in separate households in the US. Your branding and your product is a matter of pride for you as well as me. Appreciate you looking into the issue.

One of the worst customer experience I've ever experienced in Kolkata. Mithai is one of our favorite brands in Kolkata and we regularly shop for sandesh here and at Gariahat. But simple things like asking for separate bags for separate packets when buying 1500 rupees worth of mithai required extra charges when if paid separately for the same amount will get us separate bags. In multiple occasions we have seen extreme hubris on part of the employees where customers aren't worth dealing with as if we need to meet their standard and not their product that needs to meet...

Wondering why the 3 star then? Try ordering thru swiggy and u will know. They apparently do not follow special requests of packing rasgollas for check in, and if u ask for 3 units of 250gm of makha sandesh (to gift to three separate families), they will put 750 gms in a heat sealed pack. Basically they lack common sense or are lackadaisical with their packing. The food is as good as it can get, but if u need intelligent packing, or a specific division of the stuff in different boxes, go to the shop and NEVER order online.

I wish they were a little more caring towards the packing of their online orders.

God bless them and make them more online customer friendly.

I love their nolen gurer rasgolla, nolen gurer makha sandesh and the phulkopir...