Domino's Pizza | Chemox House, Mumbai — Restaurant in Mumbai

Firstly, place was dirty and unhygienic. No Santization protocol were followed. Floor was dirty and tables were mess. Cleaner cleaned table after sometime. Seats were broken and seriously required maintenance. Staff were not wearing name plate and they were loudly interacting with each other which was surprisingly unprofessional. Cleanliness was certainly lacking in kitchen. I have photographs of each of the points. Would have shared with you if sharing option was available. I have ordered medium size veggie paradise pizza with cheese burst base, also ordered veg parcel along with it. I am sorry to say that I felt cheated. It was hardly few drops of cheese in base. If I compare with your vashi/parel/sion/oeperahouse/fort branch then cheese portion was hardly 20%. The order-taker told us that veg parcel is under preparation and he will provide us on tablet once available. However it wasn't provided by the time we finishes pizza. When I asked him at counter, he immediately provided it as it was already lying there for long time. I understand that he got busy in other customers order taking but he should have provided us parcel as soon as it got ready. Unfortunately veg parcel got cold and felt not good in taste. Worst thing is toilet was not clean and 'without soap/handwash'. Dustbin in toilet, trash bin outside toilet both were full with garbage. This is pathetic.

Overall my experience was very very disappointing.

I have photographs of each and every above points. To be honest, as soon as we entered in the store, there were all negative vibes that forced me to take...

The worst dominoes I have ever visited hands down. Catastrophically horrible service and the whole experience was one of the worst ever at a dominoes. We ordered the lunch meal at 99 and they did not give us the Pepsi, we asked for the Pepsi and they tell us that the machine is not working which they could’ve told us in the beginning before we ordered but they didn’t and then they tell us to come back again at Thursday to have Pepsi. Is this a joke? I come all the way back just for a Pepsi? And the staff were so arrogant and rude about, honestly this outlet should just be shut down. The waitress who took our order could’ve told us when I asked her 3 damn times about the Pepsi but she kept nodding her head and told us we will get the Pepsi. We even called the main dominoes customer care and they agreed to give us the compensation but the manager Rajesh Rane dealt with us in a very arrogant manner. 0/10 never visit this place.

Edit: Stop replying with this unnecessary bs and instead do something about your staff that you have working in this outlet. Either change them or teach them basic...

Worst staff ever. How can dominos such a well reputable food chain outlet hire such manner less staff who doesn't know how to talk to their Coustmers. I was super excited to have the new chicken menu so i went to this outlet first they said its available. When i settle down and went to order they were like "when did we said that its available" and laughing on my face and my friends face.. and i was like what should i do now you could've said earlier before me parking the car (before entering my friend entered and asked the availability as well) they were like " Ab hai nahi toh kya kar sakte" and laughed again! I just took my bags and rushed out because i didn't wanted to create a scene there. Because i know i am the consumer i can handle things legally and with proofs with videos. They think they can do what ever they want (staff) im seriously disappointed on dominos with this! Now im going kfc and i will never enter dominos and tell everyone in my contact about this store! And will post on X as well! Thank you and please guys dont...