Merwans cake shop — Restaurant in Mumbai

Review: Disappointingly Rude and Arrogant Staff at Merwan Bakery

I recently visited Merwan Bakery with high hopes of indulging in their renowned baked goods and experiencing their reputed customer service. However, my visit turned out to be an incredibly disappointing and disheartening experience due to the rude and arrogant behavior of the staff.

From the moment I walked in, I was met with an air of superiority and disdain. The staff members seemed more interested in chatting amongst themselves than acknowledging the presence of customers. When I approached the counter to place my order, the employee's facial expression clearly showed annoyance and impatience. Moreover, when I attempted to voice my concerns about the rudeness of the staff, I was met with defensive attitudes and dismissive gestures. It was clear that they had no interest in acknowledging or addressing their behavior, leaving me feeling unheard and disrespected as a customer.

Customer service is a fundamental aspect of any business, and the staff at Merwan Bakery failed miserably in this regard. Arrogance and rudeness have no place in a service-oriented establishment. Customers should be treated with kindness, respect, and a willingness to assist them in their needs.

I sincerely hope that the management of Merwan Bakery takes notice of these issues and takes swift action to rectify the behavior of their staff. Training programs focusing on empathy, effective communication, and customer-centric values should be implemented to ensure that all visitors receive the exceptional service they deserve. As this has rude behaviour has taken place multiple times.

In conclusion, my experience at Merwan Bakery was marred by the disrespectful and arrogant behavior of the staff. I left the premises feeling disheartened and questioning whether the delicious pastries were worth enduring such a negative encounter. I genuinely hope that the bakery takes this review constructively and strives to improve their customer service to provide a more welcoming and pleasant experience for...

"Merwans Cake Shop is my go-to place for birthday cakes, as they always deliver on freshness and taste. However, what truly stole my heart are their Irish Coffee Cake and Blueberry Cheesecake. These two desserts are absolute delights, bursting with flavor and leaving me craving for more with every bite.

But it doesn't stop there—their confectionary items, such as the mini pizza rolls, are equally exceptional. Each bite is a delightful explosion of flavors, and I'm always amazed by how fresh and tasty they are. The best part is that all of these delectable items come at very affordable prices, making it even more enticing to indulge in their offerings.

In addition to their cakes and confectionary treats, Merwans Cake Shop also serves a range of refreshing beverages. Their thick shakes, juices, and soft-serve ice creams are the perfect accompaniment to their delectable desserts.

The menu at Merwans Cake Shop is extensive, and I've tried nearly every item on it. Without fail, each treat has left me impressed with its quality and taste. The bakery takes pride in delivering fresh, flavorful creations, and they consistently succeed in doing so.

If you're a cake lover or simply have a sweet tooth, I highly recommend visiting Merwans Cake Shop. You'll be treated to an array of scrumptious cakes, mouthwatering confectionary items, and refreshing beverages—all at prices that won't break the bank. Give it a try and prepare to...

I’ve been visiting Merwans since my childhood, and I’ve seen this shop evolve over the decades. Back then, the service was prompt, professional, and truly customer-focused. Unfortunately, my recent visit was a complete contrast to those early memories.Despite Merwans now being a big and well-recognized brand, the quality of service has noticeably declined. The staff seem indifferent and lack basic customer service etiquette. I had to repeat my order twice, and even then, the staff appeared more interested in their own conversations than in attending to customers. This is especially true in the smaller outlet, where space constraints and crowding only add to the chaos.Yes, they still serve a variety of quick bites like puffs and rolls, which are quite good, but the experience is overshadowed by the lack of professionalism and poor customer handling. It feels like the brand is relying solely on its name and popularity, assuming that customers will continue to come regardless of service quality. This review may not make a difference to Merwans, but I hope it helps people—especially those visiting for the first time or after a long gap—to know what to expect. I truly hope Merwans takes note and brings back the warmth and service that once made it a beloved...