Sree Gupta Bhavan - SgB — Restaurant in Tamil Nadu

While visiting first time the food and service everything was good and I like the taste. And last month I have visited the store and I have ordered a Kesar Rasmalai while eating I noticed there is a hair and I informed to the service man and they nothing reacted still they are trying to sell something after that cancelled everything and left. Today again I visited the same store and I ordered a Basundi Rasmalai while eating I find there is a Mosquito. I didn't fight with them just informed there is a insect in this sweet nothing they reacted same trying to sell something sweets very disappointed after seeing this all stupid things in food. YOU GUYS ARE CHARGING THIS MUCH AMOUNT FOR THE SWEET AND EVERYTHING BUT THERE IS A NO PROPER MAINTAINENCE. If visit next time might be there will be a lizard in food. So better I suggest for everyone who all are seeing this review no need to go this particular shop is placed in Thoripakkam after BSR mall towards to sholinganallur because sweets mostly kids will eat it will affect their health. And I will escalate this issue from my end. VERY WORST SERVICE REALLY APPRECIATE YOUR SERVICE AND FOOD. If anyone seeing this review from management side please go aduit the store what these guys are doing and check the camera as well today 29/05/2024 and the time is around 9.15 PM and you get to know actually what happen and how they reacted...

We visited Sree Gupta Bhavan, Sholinganallur, and ordered Chole Bhature and Sweet Lassi. While the food was okay, the lassi tasted extremely artificial — more like a tonic than a natural drink. The moment I took the first sip, I raised my concern to the supervisor.

Instead of addressing it professionally, he dismissed us by saying, “This is what we sell, and no customer has ever complained.” He repeatedly claimed it was 100% natural with no preservatives, but when we pointed out the ingredients and my wife (a microbiologist) highlighted that it clearly had emulsifiers and flavoring substances, he just laughed at us. His attitude was arrogant and highly unprofessional.

What was most disappointing was not just the poor quality of the lassi but the way our concern was handled. A customer’s genuine feedback was brushed aside with mockery, leaving us with a really unpleasant experience.

They may treat customers politely when everything goes smoothly, but when an issue arises, their handling of customer satisfaction is shockingly poor. Definitely not the kind of service or transparency you expect from a...

As a microbiologist, I rarely write reviews, but my experience at Sree Gupta Bhavan, Sholinganallur, left me no choice. We ordered Sweet Lassi along with our meal. What was served was far from natural — it tasted entirely artificial, with clear signs of emulsifiers and synthetic flavoring substances.

When I raised this concern directly to the supervisor, instead of engaging in a meaningful discussion, he arrogantly repeated, “This is 100% natural, no customer has ever complained.” When I pointed out the ingredients that clearly suggested otherwise, he laughed at us, dismissing the feedback completely.

This is not just bad customer service — it is irresponsible. Customers deserve honesty about what they are consuming, especially when health is concerned. Mocking genuine concerns instead of addressing them is unacceptable.

For a restaurant that positions itself as a trusted food place, such behavior and denial of facts is extremely...