The Belgian Waffle Co — Restaurant in Tamil Nadu

One of poorest experience ever! This is for the owner.

I went to the store physically, there was a small boy who doesn't know anything about customer service or have the patience, he was very rude and casually says it will take time, there are many orders before you etc. after accepting the order.

The guy said that there was a issue with gpay and asked me for cash. I said okay and for a 580 Rs. bill, I paid 600 and he was very rude and asked for change. Did I give him 1000? No 600 for 580. He does have 20rs but wants me to pay in cash.

So I ordered through swiggy. The small boy did not deliver the order on time and was rude with the delivery agent as well.

The waffle was poor, overburnt. If you want the small boy to be on the counter, please teach me about business, customer service, empathy...

Went there around 4:45pm they told it will take 20 mins nu we said ok then after sometime asked them 20 mins for preparation a nu for that that lady told no no for ordering itself 20 mins. When checked their happy hour timing is from 3 to 5pm i suppose she doesn't wanted to order happy hour deal for that she didn't even accept our order when we are there after questioning we asked will u make happy hour deal for us for that she said sir time is now 5:01pm nu even check our system nu. Fraud. Wasted our time. She started accepting order only after 5pm even though we were there early... All this happy hour deal and all is an eye wash. It would be nice if they can take...

I have ordered online and it was good.. went directly to the shop around 4:40 PM and was said that it will take 20 minutes. I thought it was for the delivery, but the person then explained it is to take the order. When the time came I said give me at the happy hours price and the answer was time is now 5:01 PM and they will prove by giving screenshot of their system!! No one else was there from the time I came and I was made to wait 20 minutes and when I asked did she want to take order only after happy hours the response was very inappropriate.. Wouldnt want to spend money at such a nasty customer...