The Belgian Waffle Co — Restaurant in Tamil Nadu

I visited the Kilpauk branch in Chennai with my daughter and I was shocked to see the the behaviour of the service person there at the store . I ordered for two Belgium waffle and there were two service person at the store one who took the order and another who prepared it and I noticed that both the service person were through out playing and talking on the mobile phones and one person also used a filthy language I had to stay quite to get my order and was waiting for some time and then got up to check my order if it was ready and noticed that it was prepared but the person who took my order did not pack it instead was playing a game on his mobile phone . Was very disappointed with their service . They fluently used filthy language among themselves and I felt so embarrassed to sit there with my daughter. There was also another customer who experienced the same as me and he asked for the managers number but they did not give . I visited the Kilpauk branch at around 10:10 pm on...

After dinner felt like having some desserts, me and my sister reached this place. Since our tummy was full and cant eat one full waffle, we planned to order one waffle and share it. We ordered butterscotch crunch waffle and the taste was good. So we thought of ordering another waffle and i headed to ordering counter. There were two guys working there (one elder taking incharge of billing and a younger one preparing waffles). I ordered for dark and white chocolate, for which the elder billing guy replied rude saying " why do you order waffles one by one and why cant you order in a single shot, it is hard to make it and have other customers not and only you. " he said me this when there were no customers except us.

It is completely customer wish what and when to order. Having lazy employee like this guy shouldnt be entertained.

Note to the owner:having such emloyees in company will always create a bad impression and down fall of the company. Kindly take action...

The waffle/food is amazing but customer service is really really bad... The manager/cashier/whoever that guy was isn't good with his behaviour to the customers at all... The way he behaves while taking orders is soo rude; and he wantedly irritates the customers by playing loud music even after requesting him to lower the sound... The best part was even after me warning him that iam leaving the place because of noise pollution, he literally dint bother to ask sorry or rather reduce the sound... With the same idiotic attitude he came to slam the door after I left... Such behavior with customers isn't taken at all... This was not once but I had experienced this second time which is why iam putting this review... Requesting the management to do something for this behavior... Really not done. Very much disappointed.. obviously you wouldn't care but iam never entering that place again n will never...