Domino's Pizza | Thane West, Mumbai — Restaurant in Thane

Horrible service received. Ordered pizza online on 18.09.2019 at 08.57 pm for received confirmation stating "30 minutes delivery guarantee". Whereas i receive a message at 9.24 pm of out for delivery which on tracking after 5 mins shows delivered also without me receiving the order. For which when i call the customer care they say sorry it will be delivered in 5 mins and register my complaint. And after all this i receive a call at 9.35 pm from this store concern Mr. Amol Bhalerao saying that your order has just got transferred to our outlet so we will take 45 mins to deliver it. When i said thats unfair coz i have placed my order 40 mins back he says its not our fault we will deliver after 40 mins as we juz received the order. On asking him his Area Managers no. He denied that as well stating we cannot give u the same. The worstest service ever received from any vendor. Would never ever opt...

These guys forgot one pizza in my order and never issued a refund. Number on app switched off. Called at this store, they redirected me to customer service guy who very rudely told me the pizza will be delivered...it's been 5 days now, no pizza delivered no refund either. Called this store again, they said customer service will get back to me - no idea what booze they were on, customer service messages me at 2 AM saying I'm unreachable and sends me a link that only redirects to their app 👁👁

The fact that I had to remain hungry that night is seperate, it's not even about the money anymore, it's that I never knew such a big company behaves like this with customers. All replies seem to say 'Pizza aa jayega ma'am', seems like Dominos should change their 30 minute rule to 5+ days.

Update: 2 months since 'Pizza aa jayega ma'am'

Update: 6 months since 'Pizza aa...

So I had really good experience with Domino's but this time it was bad dine in experience so sharing the same. Today only I visited this place. I ordered 4 course meal with extra cheese( on corn cheese pizza, 'cheese' was missing ). Seasoning was not on table also sause bottle Tissue was not given. The lady staff was really behaving rude. Anyways my main concern is with one lady staff, so I asked her for seasoning so she literally gave me one one packet then I asked for sause she said it's for 1rs each for each packet. I mean what is use of dine in?? I would have order online with good service. If such staff is working then Domino's should train them customer service etiquettes. The best part is she gave two sause packets after too much of argument & push the drawer with soo much anger. If this kind of service staff is working I would not...