Domino's Pizza | PDR Mall, Varanasi — Restaurant in Uttar Pradesh

Edit (11/01) : Dominos team and store manager did connect with me after raising the concern. Bumping up the rating just for that. However, they still wont deliver to my address. Hoping that will change in future.

I would like to share my recent honest experience from this store. I ordered from dominos to deliver at my location (which happens to be a bit inside and in the chowk area), which ultimately got forcefully cancelled from the store's side. I understand it's a bit tricky to deliver orders in galli however, I have been placing the order from the same location since the launch of dominos in varanasi and they happily delivered everytime without any problems, yes they did ask for directions but since my place was within 500m from chowk road it was quite easy for them to deliver. My only concern is if you dont want to deliver an order just dont let your customers place the order in first place and I believe that should not be a big challenge. It portrays a really bad image in the mind of a customer when you accept an order even take the payment and then just the local store calls you and tells you that they wont deliver the order just because they dont want to and then shamelessly asks the customer to come and get it yourself. I really do get that its difficult to deliver here but dominos needs to tackle the problem a bit generously and intelligently otherwise you are keen on losing long...

Hi,

I am writing this review to you as complaining about an order that I placed today. The worst service ever received from a brand like dominos. Sorry, not brand from now on.

Ordered pizza and other snacks at 7 pm today and got guarantee of 30 min delivery. Waited for 30 min and did not receive my order. I understand that today is Rakshabandhan so you may have a lot of orders to process so waited for more than 1.5 hours without contacting the customer support team about the order status. Then out of frustration finally at 8:30 pm, contacted your support but no help from there. And then at 9 pm got the delivery guy's call and I asked for free delivery. But the delivery guy misbehaved. Then he directly refused to deliver the order.

Then I asked him to connect me with the manager and manager was very rude and mannerless to talk to. He also refused to follow the dominos policy of free delivery after 30 min and also said that now if you want the order then we will deliver you the cold pizza and not hot and fresh.

Very disappointed from this kind of service from dominos. Never expected this. Shameful service from dominos and their staffs. They do not have manners how to talk with their customers. So conclusion is that I hace not received the order after waiting for more than 3 hours and after spending an hour to talk with your mannerless staff member.

Disgusting...

I ordered a Cheese Volcano farmhouse and a Cheese n Corn. Don't get fooled by the pics they post, this is the actual one they served. The toppings looked completely dry. The veggies looked as if they were cut and kept dry all day long and then put on our pizza. Capcicum pieces looked like thin green sticks, corn looked squished and dry, large onion pieces dumped on top you can't eat. On complaint, our cheese volcano pizza was replaced and the next one was good. But the staff kept insisting that the first pizza was perfect and it only looked bad because we didn't order it with extra cheese. As if the extra cheese somehow makes the dried up toppings good? I couldn't believe how low Domino's quality had dropped. How we had to argue and complain to get a decent pizza and the staff calling it our fault for not ordering extra cheese. And on top of all that the dining experience was hell. The AC was not working and the staff was unable to fix it. It was my sister's birthday and we wanted to celebrate a little. But the whole experience turned out to...