Elegant restaurant featuring North Indian & Asian cuisine in a family-friendly ambience.
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Don't know if it's the Restaurants fault or Dineout's, but this is what happened. So me along with 3 of my friends went to The Kitchen on 25th February, 2020 for Dinner after buying the GIRF coupons on Dineout. After reaching the restaurant we showed them our Dineout bookings and they acknowledged the same and informed us that we are eligible for 50% discount on Food Bill and were handed over the menu. Though the prices of the items were steap, we didn't hesitate as we calculated our budget considering the discount coupon. So we ordered Amritsari Fish Tikka, Indonesian Udang, Chose Makhmali Sikanj and Turkish Murg Kebab for starters. Though we wanted to order Pakistani Lamb Chops and Shredded Roasted Lamb but were denied the same due to unavailability. We also ordered Gondhoraj Mojito, Masala Thumb's Up and Fresh Lime soda but the manager said that 50% discount would not be applicable on drinks as they have opted for 50% on Food Bill and thus the drinks were not applicable. We were confused, as discount on drinks are not applicable on alcoholic beverages and not on any drinks. But we will skip past this episode though for ur information I must mention that discount should be applicable on non alcoholic beverages as the same is available on the 3 other restaurants that I visited using 50% discount on Food Bill. Regarding food taste and quality I must say Amritsari Fish Tikka though tasted good but was plated Basa, Indonesian Udang was really good, Choze Makhmali Sikanj was not upto our expectation and Turkish Murg Kebab was well presented but didn't excite our pallet. Let's get to the second course, which comprised of Bangkok style Prawn, Gosht Bhuna Masala, Nalli Kashmiri Rogan, and Dhuya ki Gosht, to be accompanied by Cheese Garlic Naan and Badshahi Amritsari Naan. The mutton was extremely succulent and the food tasted good. Not only did our plates look like a meat-lovers' delight, but they also tasted so. All the preparations had their unique tastes and we were content mentally and gastronomically. We found fruition in the form of Chocolate Pate and were bidded adieu with Chocolate Paan. Now let's get to the unpleasant part which made such a great evening end on a bitter note. When the bill arrived we checked that most of the prices in the bill were charged higher than that mentioned on the Menu. When we asked for the Menu for reference, a person whom we thought to be the manager of the restaurant informed us that the price of the items have been charged as per their previous menu card which is provided on the Dineout app and not as per their latest menu card. On asking why we were not informed of the same as soon as we informed and showed them the Dineout coupon, we were replied that we aught to have known the same. As the argument continued and both parties were presenting their respective opinions, one of my friend exclaimed that it was insane for the manager to make such a baseless claim that customers aught to be aware of the fact that thier menu prices though have changed, Dineout customers still have to pay at inflated previous rates. To this we were thrown the most highlighted statement of the evening by the person whom we thought to be the manager of the restaurant; and I quote what he said "what do you mean by insane claim? I am not representing here in the capacity of a staff but in the capacity of the owner of the restaurant." All our arguments and reasoning stopped as if the owner of a restaurant is not bothered to send his customers with a happy heart and a feeling to revisit, I guess it's a waste of time to prove a point. So to the owner of The Kitchen; All the Best, Brav! Pros: Good Ambience, Good Music, Good Service, Very Good Food Cons: Price too steep considering the place and style of restaurant and OWNER, OWNER, OWNER 😳 Am still not out of the...
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I recently attended the Hilsa Festival organized by The Kitchen - Lake Town Bengali's have always shared an eternal bond with Hilsa, me being no exception. There is around 10-12 Hilsa delicacies that you can gorge on here and you won't be disappointed with any. All the dishes have been prepared with utmost expertise and to perfection. Lets take a look at what all is being served.
Went there with family (16 people). I could find parking right at the gate of the restaurant :). The ambiance is also good.
After going through the menu, arrived a rude server to accept order. The Kitchen have decked up but not trained their employees to wash their tongue. The server taking order was behaving as if we are in chandni chowk paranthe gali. While trying to oversell his menu items, he warned us, "if you dont order now, we will be slow in service, and you better dont complaint later"... REALLY???
You warn your guests about your poor service even before they start? Ridiculously rude at his behavior, the guy forced us to over order and we then had to pack our food back home!!
The food was average, we ordered some starters, baby cord, mushroom balls, paneer tikka, etc. mushroom balls were soaked in oil like a road side eatery food. We ordered dal makhani, pindi chana, paneer, yellow dal, mix veg, etc... everything was good except for pindi chana.. it too had more oil than chana (see photo).
Overall we left with a sour taste from the restaurant because of rude staff, never returning there again.
(P.S.: the servers other than the one taking order were good...
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