J.CO DONUT & Coffee Level 21 Mall Bali — Restaurant in Denpasar Barat

First time here, and I tought J Co are standards nationally. Especially Bali, should be better than other places, but not this one. I really need coffee and J Co's Iced Americano is the best to slap my sleepy head. Ordered one, and.... need to wait forever. I asked the baristanor so called that, she confused and grab the order receipt, and... now she knows the order. If I didn't asked, how many long I need to wait? It wasn't busy, they even talked each other like a reunion. She serrved my Americano, HOT. I ordered ICED. I refused and she changed to what she should made. Looks like she needs one herself to focus at...

Staffs were not friendly. Like ALL of them looked grumpy and sounded grumpy I went there many times askin for the christmas edition and they always told me no stock. And the last time i went there askin abt it again, the staff told me that they did not restock it (4pm) because "too long to make". And i always went there arround 2-5pm (still far from closing hour). I tried for 4 times in total for nothing. They did no accept shoppee pay payment. I checked in shoppee pay, j.co was available and i saw the shoppee EDC machine there too.. but the staff told me no shoppe pay and ofcourse.. with...

The food and drinks were tasty, as usual. However, the glazed donut wasn’t as sweet or crisp as I expected. The service was extremely poor. The staff took a very long time to serve us and didn’t communicate at all about any issues or delays, leaving us just waiting with no explanation.

None of the outdoor power outlets were working, disappointing. Also, the tables were dirty both inside and outside. Honestly, just go to the café next door!

Oh, not to mention their Wi-Fi only cover desks around their cashier and you couldn't even reach the Wi-Fi if you're sitting by the...