Three Monkeys Sanur

I'll start this off on a positive note. The restaurant itself has some cool unique decor. We were given the option of sitting upstairs in the air conditioned room which was great! It was a welcome change not sweating while having dinner! My girlfriend had a Marroc pizza and we shared some duck spring rolls. Both were very good, high quality and genuinely enjoyable. The sauce base on the pizza almost has this subtle sweetness to it which gave it this really unique flavour. The spring rolls were perfectly crispy, with the initial taste of duck followed by lingering notes of lemongrass. Really good flavours.

However.. I ordered the 'bebek betutu fettuccine' which was quite frankly revolting. The menu described it as a Balinese spiced duck in a ragu with fettuccine pasta. Typically you'd think this would be a slightly spicy duck with some subtle hints of ginger, turmeric and lemongrass; All of which should be great flavours to accompany a rich tomato ragu and fettuccine. What arrived in front of me was.. definitely not what I expected.

All I could smell was an overwhelming pungent aroma of fish sauce. Slightly offput by that immediately I took a few bites and unfortunately all I could taste was fish. At that point I was starting to question if I was accidentally given tuna.. so I asked my girlfriend to try it as well and she insisted it was duck but reeked of fish. Besides it being revolting taste-wise, that was most definitely not a ragu. There was little to no sauce in that dish at all outside of the fish sauce that I could so clearly smell and taste.

After a few small bites I pushed the plate aside and shared some of my girlfriends pizza instead. At no point did any of the staff come over and query if the food was ok after I did this... Three staff members were standing outside the air-conditioning area having a conversation near enough to us that they most definitely could have seen my plate pushed to the side.

When a waitress eventually did come over to clear away our plates I let her know that the pizza and spring rolls were really good, but my pasta was awful and reeked of fish. Her response was "Oh that's just how it is" and then tried to tell me that duck normally smells like fish unless you ask for crispy duck... I really didn't know how to react after that explanation.. Not only is it unprofessional but it's also absolutely nonsense. To add to that unprofessional behavior I then saw her go outside the door of the air conditioned room, show my plate to another waitress while trying to subtly point in my direction. Not so subtle I'm sorry to say..

A more professional response would be to apologise at the very least, and if you wanted to go the extra mile for customer service then offer a replacement dish or remove it from the bill instead. This is how it was always a handled when I worked in a restaurant. If this was offered I would have declined; I wasn't complaining to try and get free food or a discounted meal. It's simply offered as feedback. Nothing will change unless an opinion is shared.

Simply put, revolting food and bad customer service means I cannot in good conscience recommend this restaurant, and I most definitely will not be back. There are far better restaurants around Sanur with much nicer food, proper customer service and better prices..