Hayati | Specialty Coffee — Restaurant in Depok

I want to share my recent experience at Hayati roastery Jogja, which, unfortunately, was disappointing due to poor customer service🚩🚩🚩 I came on April 3rd 2025, at around 2.30 PM.

When I first arrived, I simply asked, “Can you grind the beans?” Instead of a straightforward answer, I was immediately told to queue from the back—as if I didn’t understand basic etiquette. That was unnecessary.

After confirming that grinding was possible, I took my time selecting the beans I wanted to purchase. No issues here.

At checkout, I wanted to pay in cash because I needed small change for parking (which, by the way, this store doesn’t provide proper parking for). The cashier rudely responded, “If you’re paying with cash, sorry, but everyone else has been using QRIS.” I don’t see how that’s relevant. How others pay shouldn’t dictate my payment choice.

When I explained that I needed small change for parking, the cashier responded, “We need small change for giving back as well.” This was contradictory because they initially asked for exact cash but then said they needed change too. It was inconsistent.

The final straw was when I asked for my beans to be ground. The response: “We can, but sorry, it will take a while because WE PRIORITIZE DINE-IN CUSTOMERS” My total transaction was IDR 277,000 anyway—quite a significant amount for a coffee purchase in Jogja—yet I was made to feel like a second-class customer.

This was one of the worst customer service experiences I’ve had in a coffee shop. Staff should focus on serving customers politely and efficiently, not making them feel unwelcome. Unfortunately, based on this experience, I have no...

Hayati Specialty Coffee has been a consistent highlight of my visits to Yogyakarta for years. What truly sets them apart is the reliability of their coffee quality. No matter when I visit, I can always count on a perfectly brewed cup that satisfies my caffeine cravings.

Beyond the dependable quality, Hayati offers a delightful and engaging experience for coffee enthusiasts. The option to choose from a variety of beans for your brew is a fantastic feature. It transforms each visit into an opportunity to explore different flavor profiles and discover new favorites. On my most recent trip, I opted for the Timeless bean, and it perfectly matched my preference for a well-balanced and enjoyable cup.

Beyond the exceptional coffee, Hayati Specialty Coffee also provides a welcoming atmosphere. Whether I'm meeting up with friends for a chat or seeking a quiet corner to work independently, the ambiance is always conducive to a pleasant experience. It's a space where you can comfortably linger and enjoy your drink. For anyone visiting Yogyakarta who appreciates quality coffee and a comfortable setting, Hayati Specialty Coffee comes highly...

Good coffee, love the taste so much. Its interior has modern, minimalist taste, dominant in white colour. Non-smoking area is quite spacious, with bigger smoking area at the back. It also has satisfying speed of wi-fi connection. But please please please raise your cleaning standard of the toilet the availability of tissue and clean of toilet seat (also better if you put the sink outside the toilet) and regular cleaning of the praying room (your carpet, praying mat, mukena are smelly :(, and better to have the wudhu area outside the toilet to keep to the floor dry). You have already great place to sit, to have coffee, to work or chat with friends but I found the music is still way too loud. Music only as background please. Overall coffee is excellent, place is cozy, wi-fi is satisfying and it will be awesome if you please do more cleaning of the toilet and praying room, and lower the volume of...