The Beach House — Restaurant in Kuta

Long term resident of Bali and I think the service in this restaurant is the worst I have seen. It isn’t the staff’s fault I don’t think, I don’t think it is managed properly - see later in post. We arrived and downstairs was very empty. We wanted to go upstairs for open air and views. There was one couple up there. We ordered drinks and they arrived 20 minutes after ordering. Fine, they must be busy but there was no one in the restaurant except the couple who had drinks already. Had to go downstairs to see where the drinks were as we couldn’t understand why they took so long. Food finally arrived 50 minutes after we arrived (we ordered food and drinks upon arrival). Our toddler’s food took ten minutes longer than the rest of the family (family of four). So sixty minutes in total, it was just spaghetti. When asked why it took so long, we were told it’s ‘busy’ downstairs. 100% not busy, there is no one downstairs. And the couple upstairs left. Seriously bad service. The food - I ordered ribs and there was dismal meat on them. My daughter only ate the fries from her meal as the toastie was like rubber. Nasi goreng for the husband was okay though. Toddler didn’t eat his spaghetti. The atmosphere gets a huge rating because we had the restaurant to ourselves. Literally - beachfront. People pay big bucks for a private beachfront event and we got that with the empty restaurant to ourselves. Last note is the local wine cost $11AUD per glass!!!! Just no. Whoever owns and manages this place, it has HUGE potential but you aren’t doing anything about it at the moment. We eat out every night and unfortunately will not be back. We are not surprised this place is empty to be honest when restaurants on either side of it are packed. Such a shame because it’s such a beautiful looking place - we live local so we always support local and wanted to try this place out, but we’re left very dissapointed. The poor staff tried to offer free icecream to say sorry for the delay but at that point we were ready to leave. This place could be amazing if whoever is managing it was doing their...

Purchased their Romantic Dinner by Poolside at Fave apps, and I never regret it. Food are delicious and large portion, so absolutely value for money. Staff are fantastic! Junior and Senior doing their great job by giving an excellent service. The ambience not really romantic, but set up at 2nd floor...

Very nice restaurant next to the beach. The pool is also very nice but a little bit warm, but the view is amazing and the staff is awesomely friendly. Prices are very good and the yoghurt bowl with granola is great. The mango smoothie was also good.

I even got a towel to go for a swim...