Il Padrino Restaurant — Restaurant in Cork

Tonight I went for dinner to Il Padrino, being my third occasion in the last year to eat there. I ordered the same meal I got on my first and second visit, the steak with fries and pepper corn, which was really delicious, so I was looking forward to having it again. The first issue , it took a very long time to get our food, which was unusual as tables around us, such as a table of 4 who came in a while after (us being two) were served a long time before we were. When the food finally arrived, I noticed right away that the meal was different to before , and the fries/chips were what can only be described as frozen chips like you can get in a bag in a supermarket, but cheap ones that didn’t taste good. The steak in peppercorn sauce was very good, but for me the winner in the meals previous were the fries. I couldn’t eat them and I asked the server were they different fries then usual and I mentioned they seemed lower quality, he then stood there without any reply and seemingly unable to know how to respond to my query, it was pretty awkward and I just dismissed it and asked him to please take away the plate. Clearly the waiter was not trained with how to deal with feedback or complaints. I decided to pay and leave, and as we did it was pretty obvious the waiter also didn’t escalate this to anyone in management, as when we went to pay, a lady whose role I’m unsure of asked us how did we like our meal? I replied about the quality of the chips and how they seemed different to before and like frozen chips. She just asked me when I had been there before which was irrelevant and other statements regarding the situation, that made me out to be an idiot, again highlighting a complete lack of training on how to handle feedback or complaints. Due to the handling of this situation by the staff and the quality of food, I won’t come back to the restaurant, if I want some cheap frozen chips, I can go to the...

We booked a table for lunch at 14:00 for 6 people table Everything was okay the food it's was very good but in the end one server came to the table at 15 40 saying that we have to leave because they are under pressure . We pay a bill for 307.67 € and they charge us 28€ for service because the add a 10% straight away in the bill for the tips . They not even live you decide to give a tips to then they just put in the bill even if you don't want to pay a tip they will charge you . And i think is no fair to do this i feel like i don't have choice because they want as to pay a 10 % extra by the face . The server told me that we didn't book a table which is not true because we called before to book the table and he told me like i said to as to leave at 16 :00 because they are more people waiting at 16:00 and he said to me that if we book a table before it's a different history then we can stay more time but we booked before so i don't know what he is talking about but i really don't like the way that he just push as to go from the table . Definitely i will not come back to this place because the way that they charge you obligatory for a money that is a option to pay for the costumer . And then for the old server that he didn't deal with us and came to tell as to go i think...

I had booked here a month ago for 6pm for myself & two friends it was recommended to us by one of the friends daughters who dines there a lot. I received a phone call that morning from the Manager asking were we still arriving I had said yes the Manager said ok & it was a 2 hour sitting I said ok.we arrived at 5.55pm and I told them we had a booking for 6pm the waitress took my name and brought us to a seat we sat down I was looking over & the Manager came over to the girl & looked as if she was giving out to her for sitting us down she came over and asked us did we have a reservation I said yes I booked with you a month ago and you rang me this morning to ensure I was arriving she said oh 5.30pm and I said no 6pm she said ok and walked away telling us to come with her. One of our friends arrived at 6.20pm bus was stuck in traffic. We were there until 8.20pm. Food is lovely can’t complain. I felt they forgot about my booking as the way we were treated. Felt very rushed to get you out the minute you finished your dessert as we were handed the bill right away to pay the manager gave it to the server telling him we needed to leave as we were over our 2 hrs for the table. Staff need to...