Phoenix House Chinese Restaurant — Restaurant in Cork

I’m for certain you would have been to better Chinese restaurants. I was the only customer eating in this evening which was fine. The radio was on as background music and presentable I guess. The waiter was lovely and sat me down promptly to take my order while guarding the door. There is a lot selection to order from. The plate I was given was hot but had crud on it and one side slight oily. I don’t was happy with the sweet and sour chicken Hong Kong style with fried rice. However, my vegetable spring roll was not done right - one side was very soggy while the other crisp.

I decided to eat in not a takeaway, my food felt like it was prepared in a very rushed manner. I was full nonetheless. I told the waiter but she still charged me and I wasn’t in a mood to get a couple of euros off my bill. This is definitely a fast food place...

Ordered food at 19:45 with delivery at 20:50.... .Called the restaurant at 21:15 asking for an update. The restaurant told me that the food hasn't even been cooked and that the food will be delivered in about 30-45 min..... Calling another time at 22:30 to ask for an update just to be told that the food hasn't even left the restaurant.... No sign of trying to de-escalate the situation..... After explaining that the food will take approx 20 min(!) for a route that is about 8 min and I got no answer if the food will be still hot once arrived.... Order has been cancelled by the restaurant after not trying at all to de-escalate the situation. This is the worst customer service I've experienced ... If you stay open in the current corona situation make sure you are...

Phoenix House is a lovely restaurant fronted by caring and attentive staff, and I would not hesitate to recommend them if the food were not so disappointing. Unfortunately many of the dishes do not deliver the taste sensation you'd hoped for. The sauces - hugely important for the meals being served - have generally seemed dilute, anaemic and anonymous, in my experience. Several dishes have been delivered with sliced carrots and peas as the vegetable component - not quite traditional Chinese accompaniments - just cheap filler. I hope these lovely people can do better and I would like to report something positive when they do. I don't feel like checking very...