Catherine's Cafe & Bakery — Restaurant in Dublin

I rarely write reviews, but today I was inspired by the barista at this café. I hope she’s not being held hostage and is getting paid—if she is, then she definitely needs a day off, or maybe even a different line of work altogether. I really love this café and have become a regular, so I was quite disappointed by her attitude.

I understand that working in customer service and dealing with people is hard—I work in the same field myself. But I came to a café, not someone’s home demanding free food. A basic level of politeness, friendliness, and attentiveness should be the standard.

The café wasn’t busy, it wasn’t noisy, and yet my order was mixed up—and then I was blamed for it. It was then mixed up again. I didn’t bother arguing, because the complete indifference in her eyes was enough, and I didn’t want to ruin my...

Went for breakfast with a friend. Waitress forgot us so we had to go and find our own menus. When we managed to order our food, people who ordered after us got their food first. I ordered Eggs Bennedic and my friend had 1 sausage, 1 hash brown and a small portion of scrabbled eggs which came to €8.50! When my friend asked why it cost that much she then tried to say she should of charged her more. Even tho you could order bits separate. The lady then proceeded to argue about how she should charge more even tho it was 3 items. My friend questioned her saying separate items are €1.20 and really it should be €5. The lady didn't want to listen and then decided to give €1 back and pretty much slammed it down on the counter. Unprofessional and rude if you asked me and the waitress could do with smiling a...

Catherine's has nice staff. However I had to ask for a glass for my coke. When I did ask the staff offered ice which was nice. Then I got my breakfast bap. I didn't see any ketchup. I wasn't offered any condiments or checked on to see if my food was ok. The staff are nice but it's little things that could make this cafe an 'ok' to a 'great' cafe.

I also tried their cream donut which was delicious. Staff in there was nice.

One criticism is one staff (maybe owner/manager) let her child sit and play with an iPad or something similar and was playing stuff off the device loudly. This is annoying for most people. Then they sat elderly couple next the child.

Overall this place heart. Has a good people, good food, good prices, but needs a lot of improvements on...