Leonardo Hotel Dublin Christchurch — Hotel in Dublin

This is a decent enough hotel with an excellent central location. It is 5-10 min walk from a Luas (tram) stop and several buses run past outside. It is right accross from Christchurch Cathedral and the Dublina museum, both of which are worth a visit, and it is a 10min walk from Temple Bar, so over all well placed.

Price wise it isn't bad and the staff are all friendly enough.

We never ate there, but did have a few drinks in the bar which were OK.

There are quite a few things I wasn't keen on though. Some pretty serious issues, others just more of an embuggerance. Overall I probably would stay there again if I had to, but would probably rather not, at least not unless they fixed some the issues on my list below, and train attention to detail in their staff.

Overall the hotel was a bit tired in places, with frayed couches in the bar etc,. There was nothing major like holes in the walls, but with all the compitition in the area, I feel they could do better.

Problems: Bathroom door: painted so much it is a struggle to close. It will close, but you have to put some serious weight into it. That is OK for me, I can close it properly, but my other half can't. She just has to close it over as far as it will go and hope I don't accidentally walk in.

Ceiling paint on tiles in the bathroom. OK, it's white paint on white tiles, but it's there, and not just a little bit. It's not hard to wipe if a mistake when painting. It is piss poor attention to detail to leave paint on the tiles in multiple places.

The tile grout has gotten a bit yellow over time, so they have painted the grout white to freshen it up a bit. Not an issue per-say, but they have left paint on tiles either side of the grout line l and only painted about 5ft high, leaving 2-3 ft of tired yellow looking grout for anyone over 5ft tall to see.

Bath a bit too narrow to stand in with your back to shower. Not a lot they can do with that except change it for a wider one, but it's a much older style of bath which isn't great if you enjoy a nice long shower with the water beating down on the bakc of your neck and shoulders.

Room WAY too warn. Even with radiator turned off. Double glazing window with triple glaze sliding panel, both of which could be opened, but out room faced out onto a noisy on main road so we couldn't really open the window or it would be too noisy to sleep. With no AC or fan etc and a thick duvet, it made for 3 nights of uncomfortable sleep where I was constantly too warm.

Elsewhere in the hotel the attention to detail wasn't any better than that of the room decorators. On my last night I ordered a glass of red wine from the bar, but when the barman handed over the glass it had 2 clear lipstick marks on it. I asked for a different glass and he obliged, pouring the original wine down the sink and getting me a new glass. I watched him pick it up, inspect it, fill it and hand it over. This one wasn't clean either! To be fair, the 2nd one only had a smear from what looked like not being dried properly by a towel, but FFS, I just complained about a dirty glass, you would think he could make sure the next one was actually clean.

Baggage drop. When we arrived we dropped our bags at reception. When we came back for them they just let me into the baggage room to find my bags. At no point did they verify that the bags I had in my hand matched the ticket numbers I had handed over. I assume they do this to everyone, so there is nothing to stop someone taking the wrong bag (in error or malice)

No room safe.

People slamming doors late at night again, not the hotels fault that another guest slammed a door, but the could fit slow-close devices on all the doors to mean that can't happen.

Busy main road. Even with all windows shut you could still hear regular blue light services flying up the street. Not much they can do, but be warned it is a busy road, so if you get a room at the front it might be noisy.

TV reception was spotty and no way to get the guide up as you had to "set the time", but no way to set the time as you couldn't...

Arriving at the Leonardo Hotel Dublin Christchurch for a three night holiday, my family and I passed one of the hotel employees immediately outside the entrance, vaping away merrily. Proceeding through a newly created sickly Strawberry cloud, we entered the foyer. Form filled, keycards received, we made our way to our room on the third floor. The room was, at best, basic. No safe, no fridge and no air conditioning. In fact, we couldn't identify any ventilation at all in the room. A plug in tower fan sat in the hanging space, and with minimal power sockets available, to be used required the unplugging of either the TV or the kettle. The room was stuffy and hot which was overcome by opening a window to allow cold fresh air in (more on that later). The bathroom was compact but functional. I had difficulty with the shower however, as it was a bath/shower combo and the bath was shaped more like a trough resulting in having to stand directly in the middle with feet together, and hanging onto the wall handle to avoid the risk of losing balance and falling out. But the biggest issue was the water pressure, or lack of it. And what little water emanated from the shower head was lukewarm at best. This tepid trickle was the final straw. I headed down to the foyer and spoke to the front desk staff member. I explained the situation with the shower and also explained my difficulty with accessibility as I have a bad ankle and my balance is affected. The gentleman was sympathetic and offered to change rooms for us and mentioned that the fourth floor had been recently renovated with the baths being removed. I thought this would be ideal but deferred the move as it was the morning and we had a day tour to get to. We decided to deal with it when we got back. That evening when we returned the desk staff had changed. I spoke to a different member, re-explaining the situation. His response was, I would say, apathetic. I explained the problem with the water pressure and lack of hot water, my difficulty getting in and out of the bath as well as the aforementioned balance concerns. I indicated that I knew that the fourth floor had showers only and if we could be relocated there. The desk member gave me new room keycards, told me the old keycards no longer worked, and that was it. He went back to his computer and acted like I was not there. I looked at the new keycards and saw we were now on the first floor. Hoping for the best, I left to inform my family of the room change. Making sure all of our possessions were out of the old room knowing we couldn't reopen the door, we moved down to the first floor. Our new room was located directly adjacent to the lifts and a vending machine. Admittedly, the room was slightly bigger than the previous, but everything else was exactly the same, including the water dilema. We decided to make the best of it and enjoy the remainder of our holiday. Two nights we were in that room. Two nights of stuffy, hot, interrupted sleep. This time we couldn't open the window for fresh air as it was overlooking the front entrance and that was frequented regularly by smokers and vapers. Oh, joy. Every time the elevator was used, we heard it. Every time some drunken resident wrestled with vending machine, we heard it. Each time a door was shut on our floor, our door rattled. Upon closer inspection, we discovered dry rot in the door frame around the latch, which we could pry out with a fingernail. Rubbish in the hallway, peeling wallpaper and stained carpet typified the ambience of the hotel. Back home in Australia, our local pub has motel rooms out the back for drunks that don't want to drive. Leonardo Hotel Dublin is reminiscent of that place. On the third and final day of our stay, suffice to say, we were tired and irritable and looked forward to leaving Dublin. The only good thing is the location, everything else screams "Stay somewhere else". How on earth this hotel claims to be 4 stars is beyond me. Ridiculously...

Our recent weekend stay left a lot to be desired, though a few individuals did help ease the frustration. We were a group of 14, occupying six rooms, and unfortunately encountered several issues that made the overall experience quite disappointing.

Arrival & Check-In: From the moment we arrived, the check-in process was disorganised and frustrating. Staff at the front desk came across as dismissive and unapproachable, showing little interest in resolving discrepancies between our booking confirmation and what was showing on their system. Rather than trying to understand the issue, they were curt and unwilling to even glance at our documentation. After over half an hour of back-and-forth, a manager finally intervened, acknowledged the problem, and tried to assist. It still took nearly 40 minutes to check us in, but even then, our rooms weren’t ready. To make matters worse, guests who arrived after us received their keys while we continued to wait. At no point was there an apology or acknowledgment of how poor the service had been. When we raised concerns with the manager, he didn’t seem to take the complaint seriously, which set the tone for the rest of the stay.

Room Key Collection: When we returned later in the evening to collect our keys, things hadn’t improved. Despite having a document provided by the manager outlining the guest-room allocations, it still didn’t match their system. Again, we had to reference our original booking to ensure each person received the correct key. This repeated confusion highlighted the lack of coordination and poor internal communication.

Rooms: On a positive note, the rooms were clean and spacious, with very comfortable beds and strong showers. However, the lack of functioning air conditioning due to ongoing renovations made the rooms quite stuffy. Opening the windows helped somewhat, but given the central location and frequent church bells, the noise made it difficult to sleep properly.

Breakfast: Breakfast was a redeeming aspect of the stay. The staff were courteous, the variety of food was excellent, and the overall atmosphere was pleasant.

Check-Out: Unfortunately, the check-out experience mirrored the poor service we received upon arrival. One staff member we had encountered earlier behaved in an unnecessarily sarcastic and antagonistic manner when we returned our keys. This occurred in front of other guests and left us feeling embarrassed and uncomfortable. There was no thank-you, no pleasantries—just unprofessional conduct that reflected very poorly on the hotel.

Luggage Assistance: The only truly standout moment of our stay was the service provided by the gentleman assisting with our bags. He was welcoming, kind, and genuinely helpful—exactly the kind of hospitality you'd expect from a hotel. His attitude stood in stark contrast to the front desk team and should be the standard for the rest of the staff.

We’ve stayed at this location several times when it operated under the Jurys Inn brand and never encountered service this poor. Sadly, based on this visit, we won’t be returning. For the amount we spent as a large group, we had hoped for a more organised, respectful, and hospitable experience. Unfortunately, the front desk team fell far short of that...