Absolutely love the food here but every time we dine in or get a takeaway there is a significant delay and they forget dishes. I'm not exaggerating when I say it is everytime as well. We have never eaten food here in a timely fashion or had all of our dishes arrive.
Last night was the worst, we ordered online and delivery said 45 minutes. 75 minutes later the food was nowhere to be seen, we rang to check in and they said food would be another 30 minutes and we had to ring again 45 minutes after this to find out where the food was. The food was hot which leads me to believe they just forgot about our order before we rang. On top of this, when the food did eventually arrive there were multiple items missing, such as chicken 65, poppadoms, rice, aloo ghobhi.
Unfortunately it is a similar story when we dine in, dishes taking 45 minutes to arrive or items being forgotten or curries arriving without rice. We have dined many times and are always very nice and understanding about these mistakes even though we rarely receive an apology. However, last night was too far and that's why I'm leaving this review. We initially used to recommended to people for their authentic dishes and taste but unfortunately have stopped doing so because of...
Ā Ā Ā Read moreWe ordered our first delivery from Spice Village and it wonāt be our last. The menu is extensive giving a lot of variety of dishes. The food was delicious albeit spicier than expected but in a good way & we enjoyed it. It would be good in the future to add a sign on the menu indicating the heat of the dish. We ordered Chicken Jalfrezi & Farmerās Butter Chicken. We really enjoyed the food and it was not heavy at all compared to some restaurants. We highly recommend both dishes. Rice portions looked small but in fact the portions were spot on and there was no wastage compared to other similar take aways. Just to highlight that rice or naan are not included in the main dishes as per other restaurants ad need to be ordered separately. It would be good to mention this clearly on the menu. When I clarified this with the staff they thought I was looking for free rice (!) which was not the case , I only wanted to avoid a double rice order. As itās only their second week of delivery a few blips. There were problems with paying online with debit cards for some reason. The food wasnāt labelled at all. This can cause confusion if it looks similar. Overall it was a great experience and we look forward to ordering some of the...
Ā Ā Ā Read moreDisappointing Experience at Spice Village, Rialto
I visited today Spice Village, Rialto, and my experience was far from pleasant. From the moment I walked in, there was no warm welcomeāthe restaurant had only two other guests, yet no staff were present inside. Eventually, a staff member in a white shirt and black trousers arrived, but he lacked any enthusiasm or motivation.
He led me to a far corner table, right behind the other two guests, despite the restaurant being almost empty. When I requested a different table near a window, he refused, claiming those tables were set for four guests. There were no reserved signs, yet even after requesting twice, his response remained the same, leaving me with no choice but to sit where he directed.
The food quality was below average and certainly didnāt taste freshly cooked. Additionally, the chicken portion was far too small compared to the rice, making the meal feel unbalanced and disappointing.
Bottom line: Spice Village is not the same as before. The service needs serious improvement, and the quality must be enhanced if they wish to retain repeat customers. Not worth the visit in its...
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