Suzana — Restaurant in Tel-Aviv

Tldr Cute place, good food but service needs to improve. Don't sit outside as the tree drops berries

Staff: the staff is hard to contact at times and you might find it difficult to get their attention. I wont deduct a star since this may have been due to lunch rush hour but still to be taken into consideration

Food: the food is delicious and good value for money. You can take someone here on a cute date

Location: hidden in the streets of Tel Aviv, this cafe is a hidden gem but also attracts alot of people, for which they have the space and capacity. I will mention that they have a huge tree which drops berries/fruit on you, if you are sitting underneath it which might land in your food. Th

Parking: There is a small parking lot for about 10-12 cars within a few minutes of walking

What would be needed for 5 stars: More attention given to customers and a suitable solution to prevent all tree berries from dropping...

The service was friendly and the place had a nice atmosphere. I recommend it if you want to have a drink.

However, the food was another matter. We had the grilled sea bass with the fried potatoes and the Moussaka.

The sea bass and the potatoes were bland. They lacked any refinement. The potatoes were not salted or spiced in any other way. The fish seemed to have been grilled too long and was rather dry.

The Moussaka was nearly inedible. The topping tasted to much like flour. The bottom consisted mostly out of very dry minced meat. The whole consistency was very mushy. For some unknown reason the Moussaka was paired with a very bitter tahini sauce which just did not match the rest of the ingredients.

Considering the overall quality of restaurants in Tel Aviv, it is surprising that the Suzana seems to manage with a...

We came for the shakshuka, which was not available at this time. So we still decided to stay and order something else because we liked the ambient there. It wasn't busy and the food arrived really fast. The food was average, the portions were a little bit small for the price, and in general, the food was tasteless. Luckily, we had salt and pepper on the table. The ordered soda was tap water. When it came to the payment, the waiter started to harass us in a weird way to pay him a tip. We were not pleased with our stay and told him that we would like to decide by ourselves if we give him a tip or not. Honestly, to whoever owns this place: Start paying your employees right! Making your employees dependent on tips is...