The Ritual Pub — Restaurant in Bergamo

If it was possible to give zero stars I would have. Went in with the intention of having dinner and drinks and staying for the evening, that did not happen. As an Irish person, I was expecting something completely different from an establishment that advertises itself as an Irish pub. First thing I noticed, on entering the barman barely glanced up from his phone and didn't even acknowledge me, that does not happen in most Irish pubs. I had to get his attention and ask for a table for one, he waved his hand around indicating I should choose anywhere, I pointed to a specific table and asked if that was OK, he said it was. I sat for almost 5 minutes and nobody came near me with a menu or to ask what I wanted to drink, so I went up to the bar. I stood directly in front of where the barman was and he ignored me and moved away. A female server then came out from the back and also ignored me, but when a couple came in behind me, she greeted them immediately. I moved to where the barman was and asked for the drink I wanted, he again barely acknowledged me. After a few minutes he then came and asked me what I wanted so I ordered again and asked if he had a menu, he grunted at me that there was a QR code, it was tiny, barely the size of my thumbnail, and no sign indicating what it was, so I don't know how customers are expected to know that is the menu. Anyway, finally got my drink, paid and went back to my seat to look at the menu, then the female server comes up to me. My first thought was, finally they've noticed I'm here, but no... she proceeds to tell me that as I'm on my own, I can't sit where I've chosen, even though the barman said it was OK when he said anywhere and I asked if that specific seat was alright. At that point I'd had enough and told her I was going to finish my drink and leave because the service was sh*t. Would avoid this place at all costs, but especially if you're looking for an authentic Irish pub, this is nothing like the pubs in Ireland... staff in those are friendly, attentive and even remember your name if you return...

Worst experience ever! I’m not the type to leave bad reviews but seriously! We had just arrived to celebrate and half an hour later.. the staff a Barman to be specific.. came to us and said ina very loud voice; is the puke in the toilet yours? Because you are the only one that has red wine and the puke is red.. We all said no very shocked and he left. He embarrassed us however we stayed there because there was no where to go.. I went up to him politely after spotting the table that there was a girl passed out and had red wine so I pointed it out to him and said next time to be polite and not embarrasse us like that and to do his job properly! He never even apologized to us and shrug his shoulders. After a while he said to keep it down when not only us was shouting and it’s a pub.. come on people are having fun and especially on how much money we spent there..! Very disgusting and poor service however there was a few nice staff that treated us well and we left them a good tip for atleast there was someone doin...

PLEASE DO NOT GO THERE. We were just shocked. It seemed like a nice pub at first, but we were already a bit irritated as the bartender kept on saying german Nazi-words after we told him we were German. At first we thought he was just insensitive and vulgar and didn’t know that those aren’t words you just throw around for a joke. But then we saw that he had several neonazi tattoos on his arm and didn’t even bother to conceal them. They were obvious for everyone and no one seemed to care. I cannot understand how someone who openly is a neonazi is allowed to work there, is accepted by coworkers and guests. That is crazy and I don’t...