We walked past this place during our stay, checked out the menu, and decided that despite the steep prices, we'd treat ourselves to a dinner here for our last night in Cernobbio. The setting is really nice, right next to the lake, with a nicely dressed table, outside at night. But unfortunately that's about where the positive points stop. The service was cold and distant, going only as far as taking our order and serving us. Not much else to make it a memorable experience (at least not for a good reason). But the most shocking of all was the quality of the food. It was probably the lowest quality of food we ate during our 4 days in Cernobbio. We paid 24€ for a "focaccia" with mortadella and pistachio literally just sitting on top of it. Essentially a big, dry, flatbread. And the meat and mozzeralla was cold on top of it. Another 24€ for al dente spaghetti with tomato sauce and basil (see photos). If the quality had been better, or if the price had been lower, I wouldn't be so disappointed. But paying such a high price for something we could've made ourselves at home really underlines the big difference between what you pay for and what you get at this restaurant. Furthermore, we didn't really understand why all the other tables around us seemed to be served gressini and bread with some different pots of sauce in aperitivo, but we were never offered such a thing. Our waitress seated us and seemingly disappeared for the rest of the meal. 🤷🏼♀️ We paid 76€ for two people: a cocktail, a Sprite, water, a focaccia, spaghetti with tomato sauce, and one coffee. It was very expensive for the quantity and the quality received when compared to other restaurants we ate at during our stay in Cernobbio. I think they definitely take advantage of their location to jack the prices up. Like I said, I wouldn't have minded splurging a bit for our last night, if only the quality had been up to par based on the impression of a high scale restaurant that it gives to passersby. Don't be fooled by its image. Unfortunately, I cannot recommend this place based on our experience. We could've just as easily eaten takeaway focaccia on a park bench right next to the restaurant and enjoyed the same view of the lake for...
Read moreEvery year we come to Chernobbio. we went for dinner and many tables were empty, however we could not choose table since all were "reserved" according the waiter. We were told just one table along the walkway was free. They let us standing and wait for 20 minutes before we could get seated but gave us another table in the opening of the building straight under a very loud speaker. they probably could not find a worse table. After another 15 minutes we got a closed can of coke plunged on the table. They did not even bother to open the can and pour it in a glas. All tables with locals got water on the table except for us foreigners. Several other tables in the meantime got occupied with locals and all got served, we however were still waiting, waiting, waiting. We received 2 Pizzas (half hour after ordering). Knives were not suitable for cutting pizzas we were stuggeling and could not get attention of the waiters, they completely did not look around at customers. after a while we just gave up and started to tear the pizzas apart. The pizzas only had tomato as topping nothing else, a real disgrace. when presented the bill they already put 6 euros on it as tip. This place is a disgrace and especially the waiter with the glasses,...
Read moreI recently visited your restaurant and unfortunately had a very disappointing experience, primarily due to the poor attitude of the staff and the overall lack of organization.
What ever I asked for to order they say we do not have anymore
From the moment we arrived, the staff seemed disinterested and unwelcoming. Basic courtesies were missing, and when we asked for assistance or clarification, we were met with dismissive or even rude responses. It felt like we were an inconvenience rather than valued customers.
In addition, the restaurant appeared to be extremely disorganized. Our order was delayed significantly, and there was confusion among the staff about what had been ordered. Tables around us were left uncleared for a long time, and it was evident that there was no proper coordination between the front-of-house and kitchen teams.
I had heard good things about this place, but unfortunately, this experience left a very negative impression. I hope the management takes this feedback seriously and implements better training and oversight. Every guest deserves to be treated with respect and to enjoy their meal in a well-run...
Read more