Da Que' Ganzi Trattoria Osteria — Restaurant in Florence

We didn't even eat here because of the absolutely horrible staff experience we had on arriving at the time of our reservation. For the man who met us at the door, don't take your problems out on your potneial customers!!!!!!! Would not recommend to anyone and glad to have found a lovely restaurant to eat with friendly service down the street.

Updated review based on the restaurant feedback below.

I posted this review out of respect for myself and people considering this restaurant. This restaurant was recommended to me by family and I was so excited to eat there and the menu looked super but I was treated horribly at the door, shouted at due to the frustration of the man who wasn't ready to receive people at the time they had booked for and he shouted late late five minutes late. I had no interest in eating in a place where people are treated so badly and walked away shaken. I have eaten on every continent and have never had an experience like this.

I have also provided this feedback to The Fork who I booked the reservation through and I will under no circumstances delete this review as you have continued to treat me badly. Any CCTV footage will confirm what I've said so there's no point in the restaurant denying this. I use Google reviews to see what places are like in advance of booking so I want people to see this. I rarely make a negative review which you can check but when service is awful people...

Completely amazing restaurant in the heart of Florence. It was so great that we went back twice in 2 days. Price is variable depending on what and how much you order but for a shared bottle of wine, two appetizers, a shared pasta and two meat courses it came out to around $100 CAD.

Highly recommend making a reservation. Each night we watched people get turned away due to restaurant being booked up. Easily done on the restaurant website.

The service was more than decent, particularly by general Florence standards. We were recommended a good wine and despite the bustle were not rushed out the door.

The real star attraction is the food. In the many meals I've had in Italy the two meals here go down as signature Tuscan taste. The crostini with liver pate was warm, smooth and rich. I ordered it twice. The onion flan was proclaimed by my partner as a very nostalgic and delicious taste. He ordered it twice, too.

The bistecca is perfection with the best potatoes I've had period. Paparadelle was the kind of pasta you dream about when you leave. Beef stew was hearty and had a home cooked taste. The risotto with fresh truffles was creamy without mushy. House pasta just amazing with lamb meat sauce. Everything was perfectly portioned.

I would go back in a heart beat and, despite all the wonderful restaurants in town I could spend...

10/10 experience ! We stumbled upon this restaurant by complete accident! After being turned away from another restaurant (full), I remember walking by this trattoria and thinking it looked local/authentic. We decided to come here and was very pleasantly surprised. Domenico, the owner, was very kind and his passion for food was very clear. He took his time explaining the menu, and provided his recommendations that were unique to Florence. The staff, Jessica and Alexandra were great as well! Super kind and friendly.

We ordered the Crostini Toscani with chicken liver and pate Carpaccio crudi (raw beef carpaccio with rucola salad and parmasean flakes) Fresh tuscan pasta with garlic, olive oil and chili, with burata cream with special toasted crumbs Ganzi's fresh pasta with beef meat sauce, porcini mushrooms, and parmasean flakes Sliced grilled steak of beef with roasted potatoes Dessert: Tiramisu and Chocolate flan with dark chocolate sauce. Desserts are all made in house!!

Also- a major plus is the ability to reserve a table online. Not something you see often in Florence. Would...