Trattoria Pizzeria Da Gherardo Lucca — Restaurant in Lucca

Food was acceptable (meaning my calzone was more of a poorly made sandwich, but the others was OK) and waiting time was about 20 minutes. What is not acceptable is that after 90 minutes after ordering the food I complained, the result: instead of offering an apologize I received a shouting reply that I have to wait at least 20' for the fish (it was 90' since I ordered). The whole place was looking at us shouting at each other, me because my small children were hungry, him trying to explain in Italian (even though I spoke with him in English, but I can understand Italian) that fish takes a very long time to cook 👺. The entire issue would have been resolved with "I am sorry let me check out what happened", but the male waiter(or manager/owner) preferred to make a huge scene and bothered the entire place.

They also brought us someone else's drinks and made us pay for them, they brought us someone else check (which we did not pay for because they saw me looking intensely at it trying to figure out why it was 30% higher than what it should be). So if you have no their place to sit, when you do check to see how long it takes for the food to arrive and if they are not trying to rip you off as...

This restaurant has ridiculous service.

We were ten people eating. Eight had all of their food and the table was cleared before the last two were served.

They told us we had to wait a bit extra for our gluten-free pizzas.

We waited for 2 of five pizza for more than an hour. The waiters cleared our table before 2 of us even had food.

We were ten people and 2 did not eat before verybody else was done eating.

When we complained the owner came to our table and complained we ordered what we ordered.

It was ridiculous.

When we answered him he suddenly did not speak English.

And yes, they did tell us beforehand we would have to wait “a bit longer” for the gluten-free pizza. They did not tell us it would take the better part of an hour AFTER everyone else at the table was served.

When paying they started over with the ridiculous excuses.

We are not...

In the famous Piazza Anfiteatro! A really cute red checkered table cloth outdoor seating area.

We are staying in a house overlooking this piazza so it was easy to go for a stroll. My husband wanted a wood-fired oven pizza and it was here. He really enjoyed his Caprese Pizza. I loved my Mushroom Asparagus Risotto.

Service was prompt. Not overly friendly but we were late to arrive at 20:30 and I’m sure the wait staff was tired.

Prices were medium. 8€ pizza. 8,50€ risotto. Beer though was 6€ for .50 draft German beer. A bit high for a standard draft. There is a 3€ cover charge on your bill. Standard for Italy to charge these ‘coperto’.

All in all an usual trattoria that offered good food in a...