Amami Ristorante Pizzeria Caffè — Restaurant in Milan

The location is in a residential/business district. It has a nice outdoor space. We stopped by because there was a sign for a happy hour and it was one of the few places open before 7 pm in walking distance of our place. The patio was mostly empty when we arrived so we were seated right away.

When we sat down, the waiter started asking us what we would like to order. We asked about the special and he acted as if he didn’t know what we were talking about. He went over to the sign to look at it. He then told us that we needed to have four people to get the special. This was not written on the sign.

We ordered a pizza for our daughter because she was hungry. Because we don’t speak Italian, we were trying to translate the menu. He asked us three more times in the next few minutes what we wanted to order even though we made it clear we were still trying to understand the menu. He didn’t offer to help, and we both felt rushed to place our order.

The food took a little while to arrive but it was good. The food did not all come out as ordered but we did not mention it. The pizza is very thin, crispy and large. The flavors were mild. Unfortunately, the Chianti is poor and overpriced (28 Euro) for Castellare Chianti Classico 2022). We have had better overseas.

Ironically, after harassing us for our order, he did not visit us one more time to see how everything was. Again, not busy and there was plenty of wait staff helping. We attempted to ask for pepper, but could not get his attention even though he was a few feet away. We finally had to ask a junior member for it. The “waiter” came over and gave it to us but was upset that we asked someone else for it even though we tried several times to get his attention.

Most upsetting part of the experience was that several locals sat down in groups of three and got the happy hour special after we ordered. Wow. We felt like the tourists getting taken advantage of.

When we needed the check , we could not find him again after waiting a while and decided to ask the other wait staff on two separate occasions. After no bill for thirty minutes we went inside to pay our bill. The 73 Euro dinner was one of the most disappointing experiences we’ve had traveling abroad in the past quarter century.

The chef was great, but the service is awful. There are so many great places to go in Milan. Go somewhere else where the service matches...

Well what can I say. I decided to have a romantic evening with my wife and was not worried about the cost. The food was absolutely amazing I loved it. However the service was what let the place down. The waiter we had didn't seem to want to be working. Maybe he has had a bad day I don't know. We had our main course served without a follow up to see if we needed anything else or maybe we forgot anything. Once we had finished our main course the dishes were cleared without any words like "did you enjoy your meal?" Or "is there anything else I can get for you?" We sat there just drinking our wine with zero interaction by the staff. So we decided to leave. We really wanted to try the tiramisu and that's €7 per serving. So that's €14 lost in sales. Then there would have been coffee €3 each so that's €6 or maybe a whisky €15 each €30 on top. Maybe more. That's at least €59 lost sales and maybe more because of poor service.

So to the owner If you want to continue losing sales and money in your pocket continue with the staff the way they are. If you want to capture the money then train your staff in good customer service. I paid €59 for my bill tonight. When it could have been a minimum of €120 I didn't leave a tip because Tips mean TO INSURE PROMPT SERVICE and tonight I didn't receive any of that. The only person that was friendly was the young lady who gave us a warm welcome as we walked in. I hope...

La mia recensione risale a parecchi anni fa, quando il locale aveva aperto da poco. Nel tempo è cambiata la cucina e l’offerta, ma questa è stata la mia prima impressione. Il locale sorge in una delle zone più in crescita, da ogni punto di vista, di Milano: siamo nell’area di Porta Nuova, lungo una bella via pedonale costeggiata di diversi ristoranti e locali. L’esperienza che ho avuto ieri è quella di uno di quei posti che ognuno vorrebbe, da subito, eleggere a “proprio” ristorante; parlo di quei posti che uno vuole frequentare assiduamente, essere riconosciuto, farsi tentare dalle esperienze fuori menu...insomma lasciarsi guidare nell’esperienza del gusto. Dico questo perchè da ogni punto di vista sono rimasto piacevolmente impresso e spero vivamente che l’entusiasmo, la bravura e la qualità non siano solo frutto della loro recente apertura, ma che resti immutata nel tempo. Quindi, a parte augurare a questo ristorante tanta fortuna, vediamo di entrare più nel dettaglio. Il locale è piacevolmente arredato, tavoli interni molto ben distanziati e possibilità anche di cenare all’esterno lungo la via pedonale. Io ho cenato all’interno. La prima cosa che mi ben dispone è la costruzione del menu: io adoro i menu “piccoli” cioè fatti di poche portate perchè ritengo questa scelta dettata da una chiara volontà di puntare sulla qualità delle preparazioni. Anche la carta dei vini è piccola, ma in questo caso immagino sia “in divenire”. Comunque si può riconoscere il tocco del maestro Fabio Scarpitti che ha curato le etichette porposte dal ristorante. Io ho mangiato 2 piatti, entrambi fenomenali: un primo di ravioloni di Kamut ripieni di ricotta con tartufi estivi, semplicemente perfetti. Impiattati benissimo, porzione decisamente soddisfacente e qualità nella preparazione ottima. Io ho una madre emiliana...e sono cresciuto a tortelli e pasta fatta in casa, bene questa era veramente perfetta. Come secondo ho preso, su suggerimento del responsabile di sala, un piatto di cruditè di mare che, se ricordo bene era composto da, gamberi rossi di Mazzara, sogliola, scampi, tonno e branzino. Piatto eccellente e pesce freschissimo. La serata è stata bagnata da un eccellente Vermentino di Gallura Renabianca dell’azienda Li Duni servito alla perfezione! La cena viene accompagnata da un cesto di pane e trecce fenomenali! Da bis!! Il personale è molto professionale e attento e la ciliegina sulla torta è stata la possibilità di parlare un paio di volte con lo chef che si è soffermato al tavolo per descrivermi con amore ed entusiasmo la filosofia del locale che si può sintetizzare nella ricerca spasmodica e maniacale della qualità, genuinità e unicità delle materie prime utilizzate. La magia è che sono riusciti a trasformare le parole in fatti! Davvero complimenti. Ah dimenticavo: rapporto qualità prezzo...