Bomaki CityLife Shopping District — Restaurant in Milan

I cannot recommend this restaurant eniugh. Not only because of the food quality and the fresh looking restaurant decor, but also and very importantly this has been one of the best customer service experiences I've had in my life.

Excellent fusion food, a Brazilian-Japanese restaurant offering different makis, fish and meat tartare, burritos and delicious cocktails. The food was top-notch. I had the flambé sashimi and the exotic sahimi, which was particularly outstanding, and my sister had the veggie maki and veggie burrito. The portions were fine and well-presented. We weren't even able to finish everything and asked for a doggy bag for the burrito! We had mocktails to drink as it was an extremely hot day. We spend around £65 in total and it was well worth it.

I'm currently having to limit my food choices due to a few temporary intolerances, and arguably going to maki place when I can't eat rice (among other things) wasn't the best choice. However, the waiter who served us was not only professional but also extremely patient and friendly. I felt understood and accepted, while oftentimes these days I've had negative experiences in other restaurants whenever I shared about my intolerances (e.g. waiters rolling their eyes, not offering alternatives, putting on a passive aggressive attitude like I was giving them a hard time on purpose).

Emanuela not only empathised and spend time with us looking through the menu to find suitable options, she also went to the chef to get their professional opinion, came back with more options, and all this while we were at the peak of lunchtime, she had lots of other tables to tend to, and was working under a 40°C sun, as we were seated outside. Even so, she never seemed to lose her kind tone and smile. After we finalised our order, which included lots of changes to most if the recipes we chose, she came back with drinks and offered to move us inside the restaurant as our table was now directly under the scorching sun. She mobilitated her colleagues indoors who were able to find us a table fairly quickly given how busy it was!

The team inside were lovely and friendly too and the host (manager?) was also there to support us with kindness. I was really impressed by their synergy and good energy, especially at peak hour! They seemed a very strong team indeed with a positive attitude, which is so important to a customer's experience. Well done to all of you and thank you for bearing with us! I'll definitely go back as soon as I have the chance and have already started recommending Bomaki to all my friends.

Booking strongly recommended too as it gets very busy - they do maintain Covid-19.safe...

Service non existent and quality of the food really went down quite significantly. I've been to this Bomaki several times in the pat and the food was always super fresh and the service quite good. This last time I have visited... everything went wrong. Starting from no cutlery or anything at the table, no attention from the staff, all the tables around were dirty and nobody really cared to clean or bring the orders to the tables. I had to give back 2 things out of 4 because it was not what I've ordered... Well... I won't be going back for sure. There are so many other great places in Milan that care about the customers and deserve much more than...

An excellent way to spend your money. Food is great and nothing ever tasted funny (I checked this place many times before writing a review). Certain dishes are not perfectly balanced expecially those with mango. But kitchen area is fine. Definitely to improve is the service area. There's lot of room for improvement. Waiters and waitresses needs absolutely to study more what are the dishes which ingredients are inside them, which desserts are available, etc... Training personnel is paramount for a decent restaurant: nothing fancy but at...