I am a little late in writing this review, but since I waited half an hour for a simple salad, I thought it was only right to share my experience. From a culinary perspective, the quality of the food was excellent. The tigelle were well prepared, the ingredients fresh and the value for money reasonable. Special mention goes to a supposed Francisca? faincecsalla? I didn’t hear well whose efficiency and professionalism stood out despite the high volume of orders. Unfortunately, the service in the dining room was another story. The general management appeared disorganized and inefficient, resulting in errors that slowed down operations and negatively affected the atmosphere. I observed a non-Italian member of staff managing orders on the computer, often assigning dishes to the wrong tables. When waiters attempted to verify information, rather than receive assistance, they were met with impatience and frustration. One waiter in particular had to return multiple times with the same dish, attempting to clarify the correct table, only to be treated with irritation for an error that was not his. What struck me the most, however, was the way two young employees were treated. One of them clearly had a lot of experience in the industry and knew exactly what he was doing, yet he was repeatedly underestimated and condescendingly corrected. The other, while continuing to learn, was unable to develop or improve in such a dysfunctional environment. If restaurants continue to complain about staffing shortages, perhaps they should first consider why so many skilled workers choose to leave the country - under these conditions, it is completely understandable. I give three stars only for the quality of the food and the commendable work of the kitchen staff, but the management of the staff and the general organization of the service require immediate attention. Finally, a direct message to the young man with the bandaid: if you come across this review, I strongly encourage you to explore new opportunities. With your skills, you deserve to work in an environment that truly values you. I sincerely hope that this review will prove useful to the institution in improving its internal operations. Of course, my observations are based on a single visit, as I was just passing through on a business trip. I write in English for convenience, as it is my...
Read moreThe hotel is in a beautiful spot, right in front of the lake — the view is truly lovely and worth a visit. A special mention to the older gentleman who prepares pasta in a cheese wheel; he’s incredibly kind, always with a big, warm smile. I’d honestly give 3 stars just for him!
That said, the service overall left room for improvement. We ordered pizza, pasta, and Coke Zero — the pizza arrived in 2 minutes, but the pasta took about 25 minutes, and the Coke Zero never came. That inconsistency made the experience a bit frustrating.
Another thing to note is that they charge a €10 cover fee, and on top of that, ask for a tip separately. Personally, I don’t find that very kind or fair — it would be better if either the service charge was included transparently or left entirely to the guest’s discretion.
The place has a lot of potential because of its location and charm, but I sincerely hope they work on improving the...
Read moreDuring our travels, we looked for a dining option that was both healthy and appealing. Dispensa Emilia turned out to be the perfect choice for us. We ordered loaded salads—one with parmigiana and extra Parma ham, and the other, the more affordable option, with bacon and grana cheese. Both salads were flavorful and delicious, accompanied by three Tigelle as our bread option.
However, we were a bit disappointed to find that potatoes were unavailable, and there weren't many side options to choose from. The service could be improved; only cutlery was provided, with no additional condiments like oil or salt. The cleanliness of the restrooms also needs attention, as they were somewhat dirty and filled with tissues.
Overall, the food was acceptable, and we would recommend Dispensa Emilia, especially for those travelling with...
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