Osteria Fiorentina — Restaurant in Milan

The place looked cute outside so I wanted to visit every time I passed by. I stopped by a few days ago finally for my lunch break, and there was two customers waiting in front of me, but they guided me to a seat soon. Among the seats that were almost full, I was guided to a seat next to the refrigerator inside, in addition to a small table that had not yet been cleared where a previous customer had eaten. It was busy so I was able to order after waiting quite a bit. I ordered tagliatelle pasta with chicken ragu and mushrooms, but I got truffle pasta. They corrected my order, but I couldn't find any mushrooms and couldn't taste them. After eating with latte macchiato, I ordered tiramisu for dessert, but the break time had already passed so I couldn't eat it and the tiramisu was canceled. The waiter's English wasn't enough to communicate, so when I asked for hot water, he brought me tap water. But depite that I asked twice, he smiled and listened. I ate the pasta in hurry to go back to work on time. when I was about to pay, I asked the middle-aged man who seemed to be the owner about the mushrooms in the chicken ragu mushroom pasta, and he seemed annoyed and explained that it was all mixed in the ragu. When I checked the receipt after, the pasta should be charged as 13/14euro had been priced at 20 euros, and the latte macchiato had been changed to cappuccino.

It seemed the owner is possible to be racist or doesn't have enough experience in restaurant business. And the waiter tried to be kind but should develop his english to treat foreign customers. Navigli is very...

Il cibo è terribile! La pasta è cruda! Il cameriere infatti sosteneva che la pasta era proprio così, come se il cliente non riuscisse a capire se la pasta era cotta oppure no: era ridicolo! Anche la tazza era sporca e c'erano delle mosche dentro! Questi sono gli spaghetti peggiori che abbia mai mangiato, e la cosa peggiore è che questa porzione mi è costata 18💶

This was the worst meal I've ever had in Italy! And the waiter is racist! I ordered seafood pasta, but the pasta was not cooked long enough and was still raw in the middle. After the waiter learned that we were from China, he lied and said that real pasta is like this and is raw in the middle. He tried to ridicule us for not eating real pasta. After learning that we had just come to Milan after our trip to Rome, he changed his story and said that pasta is cooked differently in each place, but he refused to admit that the food served was raw. We used to live in the UK and travel a lot in Europe, I love pasta too but I can't bear to make pasta so bad and lie and say it's the best and even try to belittle the guests to justify the lie . The waiter even only allowed us to sit next to another table of Chinese people even though there were a lot of empty seats in the store. I think this was another sign...

Unfortunately, our experience at this restaurant was extremely disappointing. At the beginning of Design Week, we came here for dinner and encountered several instances of clear dishonesty:

I ordered truffle pasta but received regular pasta without any truffle. Only after I pointed this out did the waiter apologize and bring back the same pasta with truffle added on top. I later noticed they did exactly the same with the neighboring table. It seems to be a deliberate practice — they serve pasta without truffle, hoping the client won’t notice.

We were sold a bottle of wine for £55 that wasn’t even listed on the menu, under the excuse that the wine we initially chose was unavailable. The wine they brought was extremely unpleasant and clearly overpriced.

When paying the bill, we stated the amount we were paying in English, but they added an extra €15 for a tip without our consent, pretending they misheard us. We were not even given the opportunity to decide about tipping ourselves.

A very disappointing experience. I do not recommend this place.

Purtroppo, la nostra esperienza in questo ristorante è stata estremamente deludente. All'inizio della Design Week, siamo venuti qui per cenare e abbiamo vissuto diversi episodi di evidente disonestà:

Ho ordinato una pasta al tartufo, ma mi è stata servita una pasta normale senza tartufo. Solo dopo averlo fatto notare, il cameriere si è scusato e ha riportato lo stesso piatto con del tartufo aggiunto sopra. Più tardi ho notato che hanno fatto esattamente la stessa cosa con il tavolo accanto. Sembra una pratica deliberata: servire la pasta senza tartufo, sperando che il cliente non se ne accorga.

Ci hanno venduto una bottiglia di vino a 55 sterline che non era nemmeno presente nel menù, giustificandosi con il fatto che quello scelto da noi non era disponibile. Il vino era pessimo e assolutamente sovrapprezzato.

Quando abbiamo pagato il conto, abbiamo comunicato l'importo in inglese, ma loro hanno aggiunto 15 euro extra come mancia senza il nostro consenso, fingendo di non aver capito bene. Non ci hanno nemmeno dato la possibilità di decidere autonomamente se lasciare la mancia.

Esperienza molto negativa. Non consiglio...