Osteria Nonna Dora is a challenging place to rate, the food is amazing, some of the best we have had in Palermo. The prices are very cheap, while the kitchen is quick and we were eating within 10 minutes of placing our order. However for reasons unknown we were the only table in the entire restaurant who were not given bread, my fiance wasn't sure if she wanted a second course as the portions were large so she asked if she could decide after her first course and the waitress never came back to ask. After being ignored for about 20 minutes after we finished our meal, I flagged the waitress and my fiance asked to see a dessert menu which the waitress met with a sigh and scowl and then produced the menus and proceeded to ignore us for another 20 minutes until another waiter came and asked us if he could get us something. The hostess also looked like she was very unhappy to be there and didn't offer so much as a thank you when we went to pay our bill. Service in Italy can be hit or miss but seeing how they interacted with other customers and then seeing how they interacted with us I can not in good mind give them the rating the food deserves. For context my fiance is from northern Italy and I am American. I'm not sure if it is the northern Italian accents we have or what exactly we did to receive this type of treatment but I can say I wasn't very impressed by it. It was right up there with some of the worst service I have received in any country. I would not return even though I would say it was the best meal I have had in Sicily, the service absolutely ruined the experience and left me with a sour feeling about the whole meal. It's really unfortunate as we were blown away by the food and it was easily some of the best we have had in all of Italy. Hopefully this was just an irregular experience and we caught the waitress on a bad night. For the chef and kitchens sake I would hope so as we have gotten better service in a highway bar.