Pastando — Restaurant in Palermo

Ich war gestern bei Pastando essen und war wirklich schockiert über den schlechten Service. Die Kellnerin war äußerst unfreundlich – so etwas habe ich selten erlebt. Die Nudeln waren komplett hart und ungenießbar.

Als ich gerade dabei war, die letzten Bissen aus meinem Teller zu essen, zog mir die Kellnerin wortlos den Teller weg, obwohl ich noch mit der Gabel darin war, und forderte mich sogar auf, die Gabel abzugeben.

Kurz darauf fragte sie, ob wir Dessert möchten – als wir verneinten, knallte sie uns ohne ein Wort die Rechnung auf den Tisch.

Beim Bezahlen wurden wir mehrmals dazu gedrängt, bar zu zahlen, obwohl wir wiederholt gesagt haben, dass wir mit Karte zahlen möchten.

Als wir dann auch noch gesehen haben, dass zusätzlich eine Servicegebühr berechnet wurde, waren wir einfach nur fassungslos. Ein solch unhöfliches und respektloses Verhalten ist mir selten begegnet.

had dinner at Pastando yesterday and was truly shocked by the poor service. The waitress was extremely rude – I’ve rarely experienced anything like it. The pasta was completely undercooked and inedible.

As I was trying to finish the last bites from my plate, the waitress suddenly pulled the plate away from me while my fork was still in it, and even told me to hand over the fork.

She then asked if we wanted dessert – when we said no, she slammed the bill down on the table without a word.

When we tried to pay, she kept insisting we use cash, even though we clearly said several times we wanted to pay by card.

To top it all off, we were shocked to see a service charge on the bill. I have rarely encountered such rude and disrespectful behavior. had dinner at Pastando yesterday and was truly shocked by the poor service. The waitress was extremely rude – I’ve rarely experienced anything like it. The pasta was completely undercooked and inedible.

As I was trying to finish the last bites from my plate, the waitress suddenly pulled the plate away from me while my fork was still in it, and even told me to hand over the fork.

She then asked if we wanted dessert – when we said no, she slammed the bill down on the table without a word.

When we tried to pay, she kept insisting we use cash, even though we clearly said several times we wanted to pay by card.

To top it all off, we were shocked to see a service charge on the bill. I have rarely encountered such rude and disrespectful behavior.

Ieri sono stata da Pastando e sono rimasta davvero scioccata dal servizio pessimo. La cameriera è stata estremamente scortese – una cosa del genere mi è capitata raramente. La pasta era completamente cruda e immangiabile.

Stavo finendo gli ultimi bocconi dal piatto quando la cameriera me lo ha tirato via senza dire nulla, mentre avevo ancora la forchetta dentro, e mi ha persino chiesto di consegnarle la forchetta.

Poi ci ha chiesto se volevamo il dolce – al nostro “no”, ci ha sbattuto il conto sul tavolo senza dire una parola.

Al momento del pagamento ci ha insistito più volte di pagare in contanti, anche se avevamo chiaramente detto che volevamo usare la carta.

Quando abbiamo visto anche il supplemento per il servizio siamo rimasti senza parole. Raramente ho vissuto un comportamento così maleducato e...

My fiance and I had dinner here our first night in Palermo and we were very satisfied. The place was obviously understaffed when we went but that didn't deter the waitress Rosalia, who was absolutely amazing. She was undeterred by the fact she was drowning in customers and spent the entire evening with a huge smile on her face and chatted with us about many things. She was a delight and easily one of the best servers we have had in probably all of Italy. We were impressed by her charisma and attitude while she was the only front of house employee in the entire place. The only other employee was the chef and I didn't catch his name but he did an amazing job as well. The food was good, the ac was non existent on a hot night in Sicily but Rosalia made us feel welcome and doted on despite clearly being swamped with work. We would definitely come back for the amazing host who we felt went above and beyond her job requirements to make us...

I wish I could live in an apartment above this restaurant. It was by far the best restaurant experience during our stay in Sicily. The concept of this restaurant is exceptionally well thought out. Prices and ingredients are very transparent. You can choose your dish, the pasta to go with it and the size of the plate (150g / 250g). The prices are more than reasonable.

Emilia and Guiliana were very helpful and kind. They tried their best to translate and help us decide. And Fabio was the happiest cook I have ever seen. He always had a bright smile on his face while cooking – and you could really taste the difference. The Swordfish pasta I had here was by absolute far the BEST pasta I had in whole of Sicily. I was happy to the last bite.

So please, if you are ever near Palermo: This restaurant alone is worth the trip. I would take the whole restaurant...