Food was very nice, service was awful - a really poor experience that put a downer on the whole meal.

To summarise the below detail - although the meal was great I would recommend you go somewhere else. There are tonnes of options and this restaurant definitely don’t care if you have a good meal or not.

The gentleman serving us had no clue, items would come out late (including drinks ordered at the start, arriving half way through the meal). Then food was brought out late or not at all.

The worst of all was when they combined 3 orders of meat mains from 3 people onto one large plate, then told us this was for the 1 person that had ordered a platter.

That person had finished, sharing some of what he had ordered with the others that had not received mains yet.

As it had taken so long we waited until we could get the attention of the lady that could speak the best English (our fault for not being able to speak Japanese, I know).

To be told that although 2 dishes of chicken definitely hadn’t arrived and would be taken off the bill, the two other mains had been delivered and they had made a mistake.

The WORST part of all of this is that the restaurant admitted it was their mistake, but because the food was delivered, we still had to pay in full.

A bit of back and forth later, we received 2000yen discount on 3 dishes worth 48000 yen.

Pretty disgusting to be honest.

In total we checked the meals were still coming 3 separate times during the sitting and were assured they were, along with confirming who the meal was for before beginning to eat.

The guy that served us was completely incompetent. The girl did her best but got poor info from the guy.

I’d avoid if I were you based on this experience, they don’t care about you as a customer, just your money.