Bunon — Restaurant in Tokyo

The food is good - especially the sashimi - and really like the seasonality of the menu. But the service is amongst the worst I have ever experienced in Japan. Extremely understaffed for the amount of customers they are handling; food takes forever to arrive, to the point where 2 hours into our "meal" we still hadn't received half our order; the main staff in charge and her coworker seem completely stressed out; noticeable difference in service towards "regulars" vs. visitors (which is fine but when its so noticeable it leaves a bad taste in the mouth). It really pains me to give a place a bad review, and most times I don't even bother. But I do this only because it's the kind of experience that could really leave ruin a night, if not your entire trip to Japan (if you're coming from abroad), especially if you go in with high expectations, or plan on this being a "special" meal. I really hope I just went there on a bad day, and I sincerely appreciate anyone that runs a restaurant given all the work it involves. But this is my personal experience and I felt the need to share. (ps. I speak fluent Japanese so it's not like that...

The worst customer service I have ever experienced - I am still in shock. No service (no wine/water or taking our order) for over half an hour of arriving on time for our booking. Too long time gaps between dishes - and with one hour of our booking to go - no more food or service - we left hungry. Unfriendly treatment from the staff when asked to have a further choice of wine (you should just take what they present - choose between red, white or sparkling - although they have more options) - the opposite of omotenashi. It makes you appreciate all the other wonderful places in Japan. Very sad to see as the place has so much potential - gorgeous building and a variety of veggie based dishes and sashimi - but you feel sad walking out of there. I hope it was just a bad day for the team there and a one off. Dining out is a wonderful experience that brings joy and gets people together - it is a gift to create this.

You could try it if you are more patient, have over 4 hours and don’t mind waiting long time between drinks and dishes. You might have a different experience - but try to check with others that have been...

Bunon natural wine restaurant and bar in Tokyo is a true gem, where the impressive traditional architecture of the converted house is complemented by a remarkable selection of natural wines. The enchanting atmosphere, a fusion of classic design and modern elements, creates a welcoming setting for guests to explore the vast and carefully curated wine offerings. Wooden beams and intricate craftsmanship pay tribute to the building's rich history, while the artful interior design further enhances the overall experience.

Despite it not being long since my last visit, the memory of the exquisite dining experience at this architectural marvel still lingers vividly in my mind. The great natural wine selection, meticulously chosen to pair with the ever-evolving menu, brings together a symphony of flavors that cater to even the most discerning palate. As I eagerly anticipate my next visit to Bunon, I look forward to once again indulging in the unique sensory journey that the combination of their beautiful setting, genuine hospitality, and exceptional wine selection so...