Halal Ramen Shinjukutei

Dear owner,

Firstly, I am so sorry to give you 1/5 stars for the service because I want you to read this review. I was one of the costumers who always came to your restaurant at least one time per month since January this year. I really enjoyed your ramen and I dedicated to say that your ramen is the best and most delicious among halal ramen restaurants in Tokyo. I was also really happy when I had a chance to have small conversation with you when you were there.

However, I had one very bad experience with the service in your restaurant in this month. I came to your restaurant July 12th, 2024. I came from Hachioji to Yotsuya (1.5 hours) just wanted to enjoy your ramen. I came around 20.30 pm. At that time there were some people but I still could get the sit without making the line. I ordered your menu special spicy miso char siu chicken ramen set (2200 ¥) with additional tempura. Your new part time job woman from Indonesia (I say new part timer because I did not see her on June and the first time I met her on July) took my order. I did not know what the problem was, however the Japanese (the man staff) gave me the ramen with less topping than my order. I noticed that because I always ordered the same menu when I came to your restaurant. He did not say anything and just gave my ramen. Since, I am not your the first-time costumer, I realized that it was not the same as my order. The ramen that he gave to me was less topping and I thought it was Spicy Miso Ramen menu, which is 400 ¥ cheaper than my order.

I told the woman part timer to check my order whether it was mistake or probably you modified the menu. Then, do you know? It was mistake order.

Without saying “I am sorry, I will change your ramen” or anything to apologize for the mistake, she told the man staff to add more topping to my ramen and the man staff also did not say anything related to his mistake for my order.

Can you imagine if the first-time costumer comes to your restaurant and gets wrong order than she or he needs to get and pay? They can complain to you and probably do not recommend anyone to come to your restaurant.

Since, I am not the first-time costumers, I can say that it is wrong. However, the attitude for both your staffs is not acceptable for me. They really did not say anything. It was very bad experience for me since I already spent my time and my money but I got bad service not due to my mistake.

The second, I was still not finished my drink yet but your Indonesian woman staff asked me to pay first without thinking that I was still enjoyed my drink. I was not the last costumers at that time because there were one lady and her daughter there. It was also still 9.15 pm and it was not your restaurant time to close yet. It was very rude I thought. It was same to chase away your customers. I did not really know what happened to her. She did mistake for my order on the beginning and she also tried to chased me away (in directly). I am also Indonesian but we cannot do that to our customers if they still not finished their meals or drinks yet. Then, I believe Japan’s service for the customers also very good. I don’t understand why she did like that to me as your costumers.

I am really sorry to give this review for you because it is important for the future of your restaurants. Please educate and tell your staffs to be nicely to customers and check again the customer orders to make sure it is correct.

I do not hate you or your restaurant. I do really enjoy your ramen. However, your staffs make me disappointed and think twice whether I want to eat once per month to your restaurant or not.

Please read this and evaluate to be better.

Best, Rahayu