Kushikatsu Tanaka Shinbashi-ekimae — Restaurant in Tokyo

We'd been meaning to try this kushiage chain for some time I finally bit the bullet on a frigid Saturday early evening. Location is really close to Shinbashi station but note that it's a little cramped and thin-walled, so it was cold inside and little they can do to shield from the weather outside.

Unfortunately we came when they were hosting a large group. The group was very loud and seemingly hogged the staff's attention. Having said that, the restaurant wasn't full.

The service we received was poor. They have an online ordering system via the LINE app that no one told us about and even after we figured it out, we had to flag them to allow ordering for our table on this system.

While figuring out the bill, we note that their table charge (otoshi) is expensive for the lack of service and what amounted to a tiny portion of plain cabbage.

Additionally, there was some confusion that we had opted for the all-you-can-drink option when we only had 1 drink and were there for less than 30-40mins (most of it waiting for our food, which took longer than expected, potentially due to the large group).

They literally gave us the bill with some questions that we clarified and when we wanted to pay and leave, the person attending to us gave a half-answer and just walked off. We thought he was going to check something but ended up serving other tables. Really strange.

That is not to say the staff are intentionally bad to customers, but they were not attentive or helpful at all, wasting a lot of time.

The food itself was okay. We ended up ordering less than we wanted to due to the service. From what we had tried, we'd recommend sticking to their kushiage, which tasted good and were fair value, and keeping side dishes to a minimum as they're either a bit overdone or expensive for...

Doesn’t allow foreigners, we tried sitting for 3 and they said it’s full and let local Japanese people sit down right after when there was clearly 4 tables open. We also tried beforehand when it was more busy and they said it was full and when local Japanese people came they opened a table for them to sit outside . Glad we didn’t come...

電話で飲み放題つきのコース予約をしました。 1週間前に予約し、少し人数が多かったので念のため当日1時間前に予約が取れているか電話で確認した際、こちらの認識している18時までのコースに飲み放題付きで金額も相違がないこと確認が取れ、では18時に向かいますと電話を切らせていただきました。 18時に到着したら、開口一番18時までに開始ののコースなので18時前に来てもらわないと困りますと。 電話ではそのようなことは一切言われておらず、18時に向かいますとお伝えしたのになぜその時に言わなかったのですか？と聞いたところ、ネットで見て文字読んでいますよね？と言われました。 電話で予約したのにネット予約の詳細を詳しく見た前提でお話しされ不愉快でした。 今回はこれでやりますけど、、、のような仕方なくしてやったという言い方にも驚きましたし、着席して飲み放題の金額も電話で確認していたものより高いもので言われ、本来はこっちですけど安い方にしときますね。と。 2度と電話予約はしたくないなと思いました。 お祝いの席でしたのでことを大きくしたくないので黙っていましたが、この対応はいかがなものでしょうか。 通話は録音させていただきますと自動音声を流していらっしゃるので録音されているのであれば、こちらを責める前に通話内容を確認すればいいのに。なんのための録音ですか？ 関西でよく行っていたのでお味とお値段は相変わらずとても美味しく満足でした。 次は違う...