Great owl Cafe. Staff very nice. We arrive 10 minutes early. But the staff ask us to stay outside the store. Don't want to get too crowded in the store. Which is great that the staff do care the whole environment even though the owls are in a room. As all the people left. We went inside. I saw the owl room is locked and 1 of staff is feeding the owl. And some owl is walking freely on the ground. So not really tied up for the whole business hour. Then we sit down have a drink until 15 minutes later, the staffs let us go inside with another 4 more customers. Before going in, the staff would like us to read the rule and regulations for going inside to see the owls. Since we can't speak Japanese. They have designated a staff who can speak English to serve us. When we are inside. They introduce the owl 1 by 1. They all have different characters. I believe 1 or 2 owl that we can not touch. Some owls may allow us to touch the head and some owls only allowed us to rub the cheek or neck area. If you want an owl to stand on your hand, then you need to ask the staff to do that. The staff will bring you a glove, then the staff will bring the owl slowly and walk onto your glove and then you can take pictures. Also important that no flashes lights are allowed because it will damage the owls eyesight. Some owl when you touch. They will try to sneak away or try not to let you touch or rub it. Then you automatically won't continue to disturb the owl. As times go by. Those owl may let you touch or rub again. Maybe they can feel that you are not harmful to them. I also see a staff keep spraying some water on one of owl. And you can see the owl really really enjoy that. I ask quite a few questions and the staff is willing to answer one by one. Like they do bring the owls to the yoyogi park to exercise and they won't be tied up at night. I even ask that where do they get these owls and they said they get them from the breeder. Just like we get a dog from the breeder. In Japan, family can get an owl as their pet. I said to my wife maybe we should live in japan. By the time reach the 50. The staffs remind us is end of the sessions. And they leads us out of the room. And the owls get their break. Since we bought a package. We do get 2 souvenirs. And we even bought 2 stuff animal owls too. I believe if everyone do follow the rules and regulations. The owls are really welcome human with close contact.