PIGNETO — Restaurant in Tokyo

Subject: Disappointing Experience at Pigneto – Immediate Feedback

Dear Four Seasons Otemachi / Pigneto Management,

I am writing this message immediately after returning home because I cannot delay expressing the deep disappointment my team and I experienced during our dinner this evening at Pigneto.

We had reserved a table for 11 people well in advance, yet upon arrival, we found that only 10 seats had been arranged. A last-minute adjustment was made to squeeze in the 11th seat, setting an uncomfortable and careless tone for the evening.

Drinks Service: We repeatedly asked for the whiskey menu, only to have the staff bring out actual bottles of whisky instead of the menu itself. It took several attempts, and a very polite insistence, before the menu was finally retrieved from elsewhere. This was basic service that should not require repeated clarification.

Food Quality and Service: The food service was completely disorganized. Appetizers arrived after the main course for several of us, and the flow of the meal felt chaotic and uncoordinated. On top of that, our table of six was given only four pieces of bread in the bread bucket. We had to request more to match the number of guests seated—something that should never need to be pointed out at a fine dining restaurant.

The food itself did not reflect the standards of a five-star establishment. While it was edible, it certainly did not justify the premium pricing. We could have had better or equivalent dishes at far more modest restaurants in Tokyo. We expected not only good food but a memorable experience worthy of the Four Seasons name—this, unfortunately, was not the case.

Overall Service: The entire experience was not only disappointing—it was embarrassing. We came not merely to dine but to enjoy a meaningful evening with colleagues. Instead, we were met with unprofessionalism, a lack of attention to detail, and service that diminished the occasion rather than elevated it. Our organizing team felt personally embarrassed for having chosen Pigneto for such an important gathering.

To add further to the frustration, even the table was unstable and had to be manually adjusted during dinner. This is not acceptable from an establishment of this caliber.

I sincerely urge the Four Seasons and Pigneto management to reflect on this experience. If you charge a premium for the Four Seasons premium value, you must deliver a premium service and with details. What we experienced today fell far short of that—and it is my responsibility to let you know so future guests are spared a similar disappointment.

I will also be trying to find and reaching out to the senior management team of Four Seasons, as I strongly believe this feedback warrants...

My wife and I were thoroughly impressed by the service levels, food quality and ambience of this lovely restaurant. Its Italian food is thoroughly authentic and offers a separate menu for those with gluten intolerance. The staff treated us like royalty. The pizza, pasta and minestrone were world class. Even the chili flakes are made in-house. When I asked to take away the pizza I could not finish, it came with a handwritten note of thanks on the packaging. No detail is missed. Managers Hyogo and Miki were attentive throughout our evening and greeted us with warmth. They, and the exceptional bartender and server, all escorted us out when we were finished. Miki took our photograph in front of the lobby's flower arrangement. This is a food service operation whose every gesture is finely honed to the very highest standard.

Visited a second time tonight. The pasta is homemade and prepared perfectly. I disagree with the another reviewer about the quality of the Quattro Fromaggio pizza. The crust and cheese on my first visit were as good or better than anything I have had in southern Italy. Today we were looked after by Yuhei and Shoma, both exceptional young men with an exceptional work and service ethic. The team finished our meal with a handwritten card thanking us for visiting a second time. This kind of personalized service stands out at this restaurant and is a hallmark of the Four...

My journey started booking via pocket concierge Amex platinum card service you can only book set menu because of membership pays £100 towards the bill. I choose 5 course meal options because. Amex pocket concierge don’t provide options picking what you want from the menu or any flexibility to choose individually and pay at the end. Once you book with pocket concierge, they take payment upfront. I ended up spending £50 quid extra totalling £150 for 2 person my own opinion, it’s not worth the money totally disappointed whole experience only good thing was starter and ravioli lobster they made a mistake on some dishes so they give us one option on the normal menu. which we choose ravioli with lobster that was nice 👍 rest of the dishes it just wasn’t good enough to pay £150 at the end dessert was pistachio Muse and blueberry round tart I would’ve preferred they put cakes from afternoon tea style rather than mouse and simple black tea turned up in a white cup? Where everyone else was drinking tea in glass pods very disappointed. I was totally disappointed it my visit was for the birthday celebration. all they did was some decoration on the plate that I already paid for the cake as a set menu so no effort is made. I wouldn’t recommend anyone choosing set menu options. Just not good enough you never get your money worth on these set menus.very...