I go there when I can't help myself but need a hot chocolate plus a cake and ice-cream on top of it that are acceptable.
The place is really small on the first floor. I have never seen such small tables in my whole life. Fighting the Corona spread in those places is obviously impossible.
Anyway, the hot chocolate is HOT (that's a good point to notice because it's not always the case elsewhere outside Japan I must say) and good. The ice cream on top of a hot cake is good too.
But the hot chocolate (regular) + the cake at 1000+ yen price point makes me cringe.
The staff is just doing their job. Not super friendly, not disrespectful. Just doing their job.
Overall ok, when I need a sugar booster like I do from time to time when I put my strong diet on hold, and when I need a place with a good dessert and no expectations of exceptional service.
I must say on their behalf that the place can be very busy and so I should not expect much. The place is structured to get as many customers per square meter as possible so it shows. I don't think we can put even more people in it. Business-wise I think the place is a good cash cow.
I tend to avoid it now for good diet purposes.
So, my conclusion: -a nice place for a good enough dessert. -Not comfortable to spend time there. Definitely not a place for dating or intimacy (However, there is a second floor. But too small space between tables I must say). -expensive since you do not enjoy a good quality seating. -but ok enough for a...
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