I went to Coco's today to order one of their "Hamburg" steaks. I brought with me hamburger buns from Costco and some ketchup, so I could convert this "Hamburg" into a real American "hamburger". When my dish came, I noticed that they gave me only one lonely broccoli on my plate.
Being a broccoli lover, I asked if I could have more broccoli. The wait staff politely declined, saying that the meal only comes with one lonely broccoli. I prepositioned to her, "what if I were to say that you 'forgot' the broccoli, would you give me another piece then?" She said that in the case the broccoli was forgotten, then she would give me the broccoli. Obviously this wasn't true; there was a broccoli but I had eaten it. I was even willing to pay extra for one additional broccoli. I felt bad for lying, but I really wanted another piece of broccoli. She refused to give it to me, and was now confused as to whether or not the broccoli was really forgotten.
I then asked to talk to the manager, which was the first time in my life I ever did that. A few minutes later, an older woman wearing a hairnet asked me to explain the problem to her, which I did. She said that because the dish only comes with one broccoli, I only get the one broccoli. I tried to explain to her that there was no way of ordering additional broccoli, as it was not on the menu.
It was only after I had offered to order an additional Hamburg steak containing an additional broccoli that she finally caved in and gave me the extra broccoli (in a cute little dish). She also that I was not allowed to use my buns to make a hamburger, nor my ketchup, though they didn't provide me any at all of the latter. Why is this? I ordered the meal, I should enjoy it in any way I see fit. I thanked her profusely and enjoyed my second broccoli. It was much better than the first.
I give Coco's two stars, one for each lonely broccoli. What happened to "the customer is God?" What happened to "omotenashi"? If you love broccoli like...
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駐車場→珍しく狭くて停めにくい 入店受付→タッチパネル 注文→タッチパネル 会計→PayPay使えます 楽天ポイント→つきます
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土曜の夜に来た時の若い男性の店員さんがかなり残念すぎる 会計時の楽天ポイントカードとココウェブについて知らないのはちょっとやばいと思う😅キョトンとされた上にこっちが間違ってる扱いされて社員らしき人を呼ばれたんだけど、楽天ポイント付く事とココウェブのバーコードの事知らないの?こっちがキョトンですよ…🙁謝っていたけど小声だし。 新人さんならまだしもネームプレート見えないように隠してるし…もうセルフレジ導入した方が...
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