Domino's Pizza — Restaurant in Yokosuka

TL;DR This shop does not deserve your money.

I’ve been ordering from this specific shop about once a month for the past year. I often get the feeling I’m being neglected by the staff but I usually dismiss it. My most recent visit made me walk out the shop mid order as I was able to confirm my suspicion.

Whenever I entered the shop I usually standby for 5-10mins before receiving service, today was no different. When the female staff member finally began to assist me she was interrupted in the middle of my order to grab 2 small pizzas and bag them for an individual that walked in 30secs prior. Not an exaggeration... I was shocked because the male manager (my assumption) was so blatantly rude about it, I could see the apologetic look of embarrassment on the female employee’s face. The ironic thing about this incident is, when I reflect on the several occasions where I was left standing in the empty shop the longest without assistance, it was usually when the same male employee was running...

Domino's Pizza is quite ordinary. Pizza sizes and some menu items vary widely from those in the U.S. There are a variety of menu items. For example, there are teriyaki pizzas, pizzas with large amounts of cheese, and of course the common pepperoni pizza. Note, however, that prices are higher than Domino's Pizza in the U.S. To cope with this, we recommend that you use the app to get a coupon and purchase the pizza at a slightly lower price. Don't forget that take-out is even cheaper...

横須賀のドミノスで何度か注文しました。通常、注文に問題はありません。今日1/6/24、注文を受け取るまで3時間待ちました。これを書いている今もまだ注文を受け取っていません。オンラインで注文しました。 1時間後電話したところ、注文品は配達中であると言われました。アプリの配信時間が午後3時52分～午後4時15分から午後5時20分～午後5時36分に調整されました。 5時50分になってもまだ配達はありませんでした。折り返し電話します。私は3人のスタッフに引き渡されます。 3人目は、注文がないと言って、マネージャーと話すように頼んだ後、電話を切りました。そこで、私よりも日本語が流暢な友人に助けを求めなければなりませんでした。彼らは私の友人に、誤って間違った場所に配達したに違いないと言いました。 2回目の電話で、注文が入っていないと何度も言われた後。私はまだピザを待っています。今日のサービスのひどさと非常に長い待ち時間に対して、全額返金するか、より多くのピザ製品で補償するべきでした。

I’ve ordered from Dominos several times in Yokosuka. I usually have no issues with my order. Today 1/6/24 I waited 3 hours to receive my order. As I am writing this I still haven’t received my order. I placed an order online. After an hour I called and was told the order was on its way. The app delivery time was adjusted from 3:52-4:15 pm to 5:20-5:36 pm. At 5:50 there was still no delivery. I call back. I am handed to 3 different staff members. The 3rd one told me I have no order and hung up on me after I asked to speak to a manager. I had to then go enlist help of a friend more fluent in Japanese than I am. They told my friend they must have accidentally delivered it to the wrong place. After they told me serval times on my second phone call that I had no order placed. I am still awaiting the pizza. They should’ve provided a full refund or compensated me with more pizza products for how horrible the service was today and the...