Starbucks Mansion One — Restaurant in George Town

I regret to say that my recent visit to Starbucks Mansion One left me utterly disappointed and frustrated. I had high expectations for a premium coffee experience, but sadly, those expectations were not met.

The staff's behavior was appalling. From the moment I walked in, there was an evident lack of friendliness and professionalism. Greetings and smiles were absent, and it felt like an inconvenience for them to take my order. After spending a significant amount on just a few cups of coffee, the least I expected was a simple "thank you" or a smile, but even those were missing.

The quality of the coffee was far from satisfactory. My venti latte prepared clearly had only one shot of espresso, a stark deviation from the standard recipe. When I confronted the barista, who seemed to be the manager on duty, her reaction was both defensive and rude. It's disheartening to catch someone trying to cheat and lie, only to be met with such a dismissive attitude.

The overall condition of the outlet was disappointing. Dusty merchandise and furniture contributed to an unorganized and unkempt atmosphere. It's disheartening to see such a renowned establishment neglecting its physical space.

This entire experience leaves me frustrated, and I place the blame on (her) the manager on duty. A manager should lead by example, ensuring that staff adhere to proper recipes, uphold customer service standards, and maintain the outlet's cleanliness. Unfortunately, this manager failed on all fronts, and it reflects poorly on the entire establishment.

I hope that Starbucks Mansion One takes this feedback seriously and works towards improving their staff's professionalism, beverage quality, and outlet cleanliness. Customers deserve better, especially when paying a premium for their products.

I certainly won't be returning to this particular Starbucks location and hope that others are spared from the disappointment I faced during my visit.

Visit date : 27th...

There is an apparent system lag in the start of day. Decided to make a purchase of a new RM20 (informed wrongly by junior staff) Starbucks card and made payment via card. Terminal already minus the money but the monitor somehow did not complete the transaction. A senior staff who appeared to be very pissy with me although it’s really not anyone’s (but system) fault. Unprofessionally took a blank paper and asked me to fill in my card number, Name and contact number for refund. I disagree with this method cause it is going to take super long, and it is not safe to share card numbers like this. I asked that she do a refund via terminal, voiding the transaction but she refused mentioning that Starbucks don’t do that to avoid manipulation. I also then suggested that a new Starbucks card to be given to me, but she refused saying that all other cards there are RM30 and above, so I said okay and I’ll top up another RM10. She got stressed ??? and just walked away. Then I suggested I just top up my existing card, and the issue is settled. Not a great start to...

Placed order for Raspberry Blackcurrant and Cappuccino.

The staff acknowledged the orders, and he starts writing on the cups. After few second, he lifts up his head and say “no more blackcurrant”. I stunned for a moment and re-order a lemon tea.

After completed the payment, the same staff informed that the milk is finished. The options are : change to soy or oat milk or wait for the milk delivery.

I was informed , waiting time for the milk is 5 min but I was waited longer than that. This is ridiculous and unacceptable. I’m fine if the ingredients is out of stocks, but at least inform me early and I will order something else .

Both barista and counter have no communication and the end result is, I need to wait until the...