Chagee 霸王茶姬 • Taman Sutera Utama — Restaurant in Iskandar Puteri

A Disappointing Experience at Chagee Sutera: A Tale of Excessive Wait Times and Order Mismanagement

My recent visit to Chagee Sutera was a resounding disappointment, marred by excessive wait times, order mismanagement, and ultimately, unfulfilled orders. Despite arriving early for the weekend promotion, my group and I were forced to endure an interminable wait that stretched across hours.

We had placed our order more than 4-6 hours in advance, expecting timely service. However, as the hours ticked by, our anticipation turned to frustration. Repeated inquiries to the staff yielded vague assurances of "just a few more minutes," with no tangible progress.

The climax of our disappointment came when the staff claimed they couldn't locate our order, despite our possession of confirmation receipts. This revelation begged the question: How could an establishment fail to track an order placed hours earlier?

To add insult to injury, despite the lengthy wait and failed order tracking, we never received our drinks. The staff's inability to deliver on their most basic promise – serving customers their ordered beverages – left us bewildered.

This experience highlighted fundamental flaws in Chagee Sutera's operations. The excessive wait times demonstrated a glaring inability to manage customer flow effectively. Moreover, the loss of our order underscored the need for improved systems to track orders accurately.

Furthermore, the lack of transparency and updates from the staff exacerbated our frustration. Their nonchalance regarding our wasted day was appalling, demonstrating a disregard for customer time.

Our experience at Chagee Sutera was a debacle. Until they address these systemic issues, I strongly advise potential customers to steer clear of this location. Effective customer service demands attention to detail, communication, and respect for patrons' time – qualities woefully lacking...

Seriously I can't understand why many Singaporean and Young Malaysian like this tea brand so much. I tried 3 of their famous drinks, the taste feel super cheap and poor. Price expensive as well. This is no call hand make tea, this is call blended tea drinks. Put all favour and blend together that's all.

That is no signboard showing next turn number at the seat back as well, so need to be very silly keep going infront counter to check the next turn number. Nobody serve for the drink, have to self service. Let customers make orders at the hot corridor to make the brand looks like many people queue. Cannot feel the caring.

Table most of the times nobody clean up or just simply clean up. All chairs get mouldy and dirty. Not even reach the standard of theirs fair price rival brands. The only good thing is they open more late night.

Drinks have to wait very long time. Not sure is shortage of workers or theirs way of procedures...

A Chaotic Nightmare - Avoid at All Costs!

I'm absolutely appalled by the abysmal service and complete disregard for customer satisfaction at Chagee Sutera.

As an early bird for their weekend promotion, I expected efficient service, but instead, I was met with a chaotic mess.

Hours after placing my order, it was still nowhere to be found.

The staff's response was a dismissive "10 more minutes," which turned into a never-ending wait.

It was clear that the store was overwhelmed and poorly managed.

The peak of frustration came when I demanded a refund. Even then, the staff insisted my drink was ready, only to keep me waiting further. This blatant disrespect for my time is unacceptable.

I urge everyone to steer clear of this Chagee Sutera location. Their incompetence and lack of customer care are truly shocking. Save yourself the time, energy, and...