KFC Seri Gelam DT — Restaurant in Johor

Hi KFC Seri Gelam DT,

During my visit, I used a voucher for 50% off. I went to the cashier to place my order and also wanted to add a few more items. However, the staff told me to use the self-ordering machine for any add-ons. I followed the instructions and completed the additional order at the machine.

After that, I returned to the cashier to use my voucher and reminded the staff to combine both orders under one number. The staff asked, "What number?" I told it is "637"

Later, when my number was called, I only received the order from the machine—not with the voucher order. I approached the staff who handed me the food and explained that I had requested both orders to be combined. He checked with his friend, and the female staff member responded, “Kena tunggu la juga,” in a dismissive tone.

I ended up waiting for about an hour without any apology or proper communication from the staff. In my experience at other branches, using a voucher never required me to separate my orders like this.

I’m sharing this feedback because I believe good service is important, and I hope the management can take steps to improve the experience for...

This is not my first time having a bad experience... Its early in the morning where people rushed to work. I took the order via drive thru... because I need to be fast... Ordered a simple breakfast meal Egg Riser Set, first turn off is sorry we don't have coffee the machine out of order. Fine i still can take that. Please wait a head I will send your order. And I have to wait quite a while for my order? I have to make a 1 round turn to go via the drive thru cashier again just to remind him about my order, and its look like they are blurrr with things... Restaurants is not busy I don't see much customer in the place, staff is chatting in the counter so why the service is slow very damn slow??? This is not the first time for me but I wonder where is the manager? Did the manager on the floor observing the operations? Please buck up you are in the hospitality industry / customer service / Fast-food so be fast... And don't even say sorry for the delay... Seriously? Now you know why Mcd the other side is always pack... Bcoz their service is FAST... With that loads of customer they still could...

I’m writing to report a very unpleasant experience I had at your Johor Sg Gelam drive-thru branch on 28 May 2025 at approximately 1:38 PM.

When I was placing my order, I politely asked if I could request for a tight part. The staff member, a MALAY guy, immediately raised his voice and rudely said, “If have, will give.” This was completely uncalled for, especially since it was my first and only request.

I was shocked by his tone and attitude, which I found extremely disrespectful and unprofessional. I ended up cancelling my order and drove up to the window to address the issue, but the staff member ran off and didn’t even have the decency to face me.

This kind of behaviour is unacceptable, and it reflects poorly on KFC’s service standards. I urge you to check your drive-thru voice recordings and take appropriate action. No customer deserves to be...