Starbucks - Taman Molek — Restaurant in Johor

I had a disappointing experience with the Starbucks staff on Dec 31. They refused to serve us, claiming, "kedai dah tutup" ("the store is already closed"), even though I believe the store is still open (at that time) as I arrived before its official closing time.

While I understand that manpower shortages could lead to earlier preparations for closing (my assumption), the situation was still unacceptable. What made it worse was seeing a group of five staff members casually chatting in front of the store at the same time, instead of assisting customers.

To add insult to injury, they mockingly said, "ingat ni kedai overseas ke buka lama" ("do you think this is an overseas store that stays open late?"). This comment was unnecessary and unprofessional.

What puzzled us further was that we later saw the store still open at midnight, serving more customers. Does this mean the staff lied to us?

In a time when brands like Starbucks face increased scrutiny, especially with boycott movements gaining traction, the company should exercise extra caution with customer service and engagement. Incidents like this tarnish the brand's reputation and leave loyal customers...

Nice ambiance but the staff is really not customer friendly. First of is the cashier, she is like not sure on the promotion. Then the barista who is making the coffee is pretty slow, getting instruction from the cashier all the time. After waiting for some time, i glance thru the counter and saw my latte sitting on the bench. I got mine after another later customer got their ice blended coffee. Then I went to the second floor to meet my friend. I was just sitting when the staff suddenly come and say we are closing the section at 9.30. Why don’t you inform me when I took my coffee? Bad...

Starbucks is a place for drink.. I can understand you all operating hours is 10pm but when I walk in and stand in front of your ordering counter.. your staff can straight away tell me you had closed I’ll be fine for that.. not I want to order them go to back of house asking and come back tell me you are closed.. why you cannot tell me you are closed of the day in the first second I step in? Is it I tell you I want claim my reward? Bad reviews for this kind...