Sushi King AEON Tebrau City — Restaurant in Johor

Wanted to give 0 stars but no such option.

Visited Sushi King at AEON Tebrau yesterday for dinner. Was excited as we love Japan food and seeing that it was full of people and a queue was forming outside. Oh mind..that was the worst decision we ever made.

CONS:

1. We were ushered to a table and everything on the table including the iPad were oily. We had to wipe everything down with our anti-bacterial wipes to remove the grease and dirt. Horrible. 👎🏼
2. The moment I saw the blurry sushi covers I know that the hygiene and foods would not be nice. Their fried stuffs and ebi were not crispy and they were cold. Their sushi looked so lacklustre and not fresh.👎🏼
3. They only had sushi available when we came. No hot foods available.
4. I tried their salmon sushi and they tasted not fresh; didn't look like real salmon. 👎🏼
5. Don't be fooled by their big bottle of iced green tea - it was full of ice!! Once I poured the green tea into the 2 cups, only left a little bit of green tea with FULL of ice. 👎🏼
6. While dining, we saw a lady repeatedly put back the sushi to the conveyor belt more than 5 times; that was really unacceptable and unhygienic. We told the staff about it but I doubt they did anything about it. 👎🏼
7. It was not cheap for the type of quality we were getting. RM48 for 2 pax. 👎🏼 Thereafter we went to Papa Roti and ordered their signature buns. Simple and good.

Overall we took only 30mins and it was our worst sushi-eating experience 🍣 in our whole life. 1ST AND LAST TIME. I wonder why people are attracted to this place in the first place. Please treat your body to better foods,...

First of all the food here taste not bad, but the sushi on the conveyer belt is not covered properly, so can see many of the dressings on the sushi stick on the cover, which makes it less presentable. THINK TWICE if you want to order the cold drinks, it taste very weird.

Next, I am very disappointed by their service attitude. I went with a group of 5 people, we called the server a few times, and he asked us to wait. As we were praying to give thanks for the food, the server shows no common sense at all and interrupts us in the middle of the prayer by saying “excuse me” twice loudly😃.

After that as we need help with the mini stove, we called the server again for assistance. As he was cleaning up the table two table away from mine, somehow he couldn’t hear our calling. After third attempt he reply “ye, sekejap!” which means “yes, wait!”.

Sushi King can do more in training your staffs please, and teaching them about prioritising their tasks. It was clear that the your restaurant that day is not crowded at all, so I’m sure the dirty table can wait.

One last thing is we find that putting wasabi on the conveyer belt is not hygienic at all, who knows what the previous customer used to scooped out the wasabi. I still prefer the individual packaged wasabi.

I hope to see improvements in my...

Date & Time: 25th January 2025, 8:00 PM Location: AEON Jusco Tebrau City, Johor Bahru

To Whom It May Concern,

I would like to formally express my dissatisfaction with the food quality at your establishment. During my recent visit, I ordered several salmon dishes and a miso ramen, but unfortunately, the experience was highly disappointing.

Firstly, the salmon was not fresh and had an unpleasant odor, which made it unappetizing. Additionally, the portion size was exceptionally small, which did not justify the price.

Secondly, the miso ramen was poorly prepared. The noodles were undercooked, resulting in a hard texture, and the broth had an unusual smell that was off-putting. The meat in the ramen also exhibited the same issue, making the dish entirely unsatisfactory.

Overall, the food quality did not meet even basic standards, and I find this completely unacceptable. I hope this feedback is taken seriously, as such issues can severely impact customer satisfaction and the restaurant’s reputation.

I would appreciate a response regarding this...