The Balcony Restaurant Alor Setar — Restaurant in Kedah

We booked 12 Valentine’s Day menu seats for 6 couples. We were told we would be seated in the indoor area. When we got there, we were told to cramp in a storeroom-like place with zero decoration and poor ventilation. Why storeroom?—there were boxes of wine stacked at the corner. Tables were the foldable ones with black clothes poorly laid on top, plus plastic chairs—the stackable kind. Utensils were left stacked together on a plate and weren’t arranged for us.

Next, the food we were served did not match the menu. The menu clearly stated that the food items listed were for one person at a cost of RM128 or more, depending on the dishes we chose. For the yeesang salad and the dessert, we were told to share between every two of us. None of this was listed on the menu or in the WhatsApp conversation we had with the restaurant when we made the reservation. The food tasted mostly alright (aside from the cold fishy scallops, dried chicken and lukewarm pudding cake), but the presentations were very poor. A couple of the unagis served were even badly burnt.

The manager had nothing to say when we told him about how misleading his menu was. What’s worse was that when we confronted him about the reason why we were seated at such a pathetic spot, his reason was that we were late and he had no choice but to let other walk-ins take our spots. However, this statement is highly doubtable because, when we got there, it was clear that most customers were already seated and served at the so-called ‘our intended seats’. Also, it was obvious from the start that the room was clearly intended for 12 people, as it had exactly 12 chairs and 12 sets of utensils prepared inside. Furthermore, what he said directly implied that this small room was supposed to accommodate walk-ins had we arrived 20 minutes earlier—a statement that is too difficult to believe given the poor state of the room. Had the manager actually acknowledged their poor arrangement and owned it up instead of giving us such poor excuses, we wouldn’t have...

Overall experience is very disappointing. My partner booked for their V’day set menu in which the basic set cost RM128++. At this price point, would’ve have expected better quality of food, presentation and service but everything was a disappointment. Dishes were selected prior to arriving via Whatsapp when making the reservation hence we didn’t understand why we had to wait so long after each dish - we spent (wasted) 2hrs to complete the meal. The restaurant also looked understaffed with staff running around serving and collecting plates.

We topped up RM90 for the Wagyu and was told that the standard doneness is medium, which we were okay with. But instead was served a rare to medium-rare steak. When we spoke to the staff about it, he simply told us the steak is indeed medium… You can judge for yourself based on the photo.

The restaurant had basically ruined the vday celebration for us and would not...

One of the famous non-halal Western Food restaurant in downtown Alor Setar. I am a bit surprise the waiter give me a list of local and international beer variety menu at lunch. The environment is cozy and they provide outdoor seating as well. Food quality is fine, and the food deco is great. Price is on the high side, expected to spend at least RM 30-60 per head. If you order the steak, Wagyu which are their signature, expect to spend hundreds. It worth the quality they provided. Parking is limited, you will need to park along the road side and it is very dangerous. Need to be extra careful. They need to improve the cleanliness, especially the tables, very untidy and sticky table. Of course you won't notice this if you come during dinner. Overall dining experience is good especially when it is not crowded. You can also arrange some parties here,...