Chagee 霸王茶姬 • ÆON Bukit Tinggi — Restaurant in Klang Municipal Council

The order is not ready yet another 20 minutes but the status on the Grab app said it’s ready. And before placed order was informed only takes 10 minutes for order to be done which is why I ordered. But reality is 30 minutes!!!! This is a huge error as I ordered the drinks before watching a movie and now going to be late. And the staff only know how to say that store just opens.

After standing here for 30 mins and asking them multiple times they still ignore me. Chagee staff standards have dropped a lot in many stores. Yes they have a lot of orders and customers but this is not the way to treat paying customers!!! I paid RM 18 for the drinks and Grab app said ready for collection at 10.15am and now it’s 10.35am. Unable to cancel...

Put in my order at 6:25pm and only got it at 7:10pm.

I was waiting till 6:45pm and was curious why my order not ready to collect, so i head over to the shop. Noticed many orders. So nvm, i waited. Until 655 still ntg. I go counter ask, they ask me wait a while and they will check for me. Then i overheard two staff talking and say “tak ada orange”. Then only i start seeing them rushing to blend orange juice and all that. Finally got my drink...

This is the viral Chagee branch that cheated on customer chances of getting good prizes for Tear And Win event. I hope you guys would stop purchasing at this particular branch because of their dishonest workers and the management and team condones such act. Bukan main lagi ko ehh minahhh buat muka happy rampas peluang customer utk dpt...