Gloria Jean's Coffees Institut Jantung Negara — Restaurant in Kuala Lumpur

I came in and saw two guys at the side counter. One was preparing drinks while the other was talking to him. I waited for either of them to come to the counter to greet me or at least acknowledge my presence. After being ignored for a few minutes, I politely said “Hi” in a nice tone. No response. I tried again with a “Hello.” Still ignored.

So I decided to just wait while watching them. One continued preparing drinks, the other walked around. In my opinion, a simple “Hi, please wait a moment” would’ve been enough. You don’t leave a customer standing there like that, especially when I ended up waiting over 15 minutes just to be acknowledged.

And when someone finally came to the counter, there wasn’t even a greeting or apology. Just a poker face, standing there waiting for me to order. No smile, no “Sorry for the wait,” nothing. I went ahead and placed my order. I asked about a dish to understand it better, and all I got was a head shake to indicate it wasn’t available. When I asked further, you gave a few words of explanation without even looking at me.

Then I paid and again, no “thank you,” no “have a nice day.” You simply handed me the receipt and that was it. Honestly, I almost walked out without buying anything because of the staff’s attitude.

What kind of customer service is this? I tried to stay positive and thought maybe you were just having a bad day but no, while I was waiting, you were laughing and chatting with the other staff.

Then it clicked. Maybe it’s because you close at 7PM, and last orders are at 6:30PM. I came in at 6:20PM, so was that the reason for the attitude? Even so, I was still well within the ordering timeframe as per your policy.

Something seriously needs to be improved and corrected. Otherwise you risk losing...

The Gloria Jean's Coffees located in IJN serves a satisfying cup of coffee, true to the brand's standards. However, the overall experience is somewhat marred by a few notable issues.

The café tends to be quite crowded, especially during peak hours, which can make finding a seat a challenge. Unfortunately, the staff doesn’t seem particularly attentive to the cleanliness of the space. Tables are often left uncleared, with dirty cups and plates piling up, as the staff is more focused on their phones or chit chatting with each other. This lack of attention detracts from the ambiance, creating a less-than-ideal setting for enjoying your coffee.

Moreover, the cleanliness of the café is compromised by the presence of flies, which further diminishes the experience. The combination of a crowded space, unclean tables, and flies buzzing around makes the environment feel less pleasant and...

Its locates at the lobby of IJN-ground floor, serves variety of food for breakfast, lunch or dinner. There are also breads, coffee and other drinks. Usually crowded at meal time. The food are nice, worthed the price...

Their story: Gloria Jean’s Coffees offers more than 40 varieties of the world’s finest gourmet coffees gloriously brewed for our guests. Gloria Jean’s Coffees provides proven and tested operation systems, a highly recognized brand, superior training and strong on-going field support.

The Master Franchise Rights for Gloria Jean's Coffees Malaysia was aquired by Malaysia International Franchise Sdn Bhd (MyFranchise), in November 2006. It also owns the Master Franchise Rights for Malaysia, Brunei, Indonesia and Myammar. Gloria Jean's Coffees was founded in 1979 in the United States of America. Its is now owned by a prominent retail food player in...