Huo Long MalaTang 火龍鍋 @ Sunway Velocity MALATANG MALA XIANG GUO 麻辣烫 麻辣香锅 (火龙锅) — Restaurant in Kuala Lumpur

They out of stock of coriander but never inform customer before paying, cannot found in my ordered food and even sauces counter, when i ask crew" isn't you forgot to add coriander for my food?" They answer like very confident and without any apology "our coriander out of stock" as a coriander lover, i feel like eating maggie mee with RM20+ price and i never went a malapot restaurant that without coriander, so i believe coriander is as important as salt/soy sauce or any other necessary seasoning ingredient. This point is to highlight their not trained and poor service!

Not much noodles type to choose. The meat are all mix together after cook (i believe as a proper and professional restaurant/cooker they must know serving a food with meat all stick together is a very poor poor poor outcome! Speechless at all Salty and "maggie" taste :)

As a soft suggestion/reminder, owner please train ur staff well, at least when kitchen is out of stock any ingredients, cashier must know and inform the new customers. To! Prevent! Customer! Like! Me! who have a very bad dinner experience at ur...

Upon entering, you will be greeted with the lack of pots and tongs for you to select your food which is then accompanied by the miniscule selection of food items compared to other franchises. Then, a tall male staff that's located at the cashier will take your order impolitely and you will pay the overpriced food. You may then head to the sauce selection bar where you will face cross contaminated spoons and sauces which are empty. If you were to try asking the tall male staff regarding the sauce, you will be given a state from him before he hesitantly checks and just give you another stare at the empty sauce pot. Then you can finally enjoy your meal while seating at the cramped greasy cushion and tables. It's a shame considering other branches were wonderful in food selection, atmosphere and staff attitude. A total shame to the...

I had a very bad experience today. My order was extremely overpriced. I always come here and order more or less the same thing, and it's usually around RM20–RM30.

But today, my order came up to RM56.80. I was so shocked and asked the waiter if there was a mistake in the calculation. She said no. I had no choice but to pay because they had already cooked the food.

I went on Grab and ordered the same items. Since Grab doesn’t have hash browns (100g), I added smoked duck and pork slices instead. Surprisingly, the total was still much lower than what I was charged at the shop.

I will never come again. This feels...