O'briens Irish Sandwich Cafe @ Wisma UOA Damansara II — Restaurant in Kuala Lumpur

We have been coming to O’Briens for so many years, in The Curve, in Gleneagles at Great Eastern .... but the staff here at UOA building Damansara is so not friendly... The staff also talk to each other so loud, like if it was there house... not bothered not worried at all even when customers look at them. Is that impoliteness, or arrogance..... How do you recruit your people??? Did you see the Starbucks employees, how polite and welcoming they are! Long way to go for this Damansara UOA outlet staff... Even on Sat and holiday, we come and there is no one.... still the staff is rude..... imagine if the place was full and if they had to actually work..... Nine months ago, you had another couple of employees (who were bfr at The Curse); they were great and friendly..... Recruit Bangladeshi, Nepali, foreigners, they are so much better than the employees you have now.... Please do something, the quality and reputation of your brand is at stake here. Your coffee is great, your sandwiches are fine; don’t kill your brand bcz of HR...

Ordered Caramel Latte Hot. 1)The Barista guy didn't even Grind and Tamp the beans properly. 2) Didn't purge the previous steam wand and quickly poured the next milk directly into the pitcher which he didn't even washed. 3) Quality of frothing the Milk is very poor. You dont serve Latte like flat white, and you don't leave the Pitcher frothing by itself and serving another customer. My coffee was served very hot. Definitely more that 60°c and the quality of the milk is ruined. 4) I didn't expect to pay much and Serve bad. Will not return again and will share this...

O’Briens, U are just so disappointing! Ordered via Grab 5 sandwiches & 2 salads but u missed out 1 salad and the extra Avocado🤦🏻‍♀️ On top of that, I paid premium price and expected premium ingredients and at least it can be filling but NO! I guess Subway and coffee bean offers much better quality sandwiches than U do🙄 Please take customers feedback seriously and improve because your sandwiches are super expensive and it’s not tasty at all. Bread was super dry & hard, lack of sauces & cream cheese, lack of flavours + so...