Pizza Hut — Restaurant in Kuala Lumpur

We came in and the waitress told us that there’s no ice cubes, no sides, no soup , etc which is fine because we only wanted pizza . Didn’t even give us QR to order at first , we had to call her over for the QR (there’s only 1 or 2 other customers dining in at that time). So we ordered through the QR and apparently they have the soup, which is a good thing 4 of us there and only gave us 1 plate and 1 set of cutlery, again we had to ask her for extra. Took quite awhile for her to send them over. On top of that, all 4 plates were dirty, oily, have hardened crumbs sticking on the plate (I don’t even know how to explain) We wanted to takeaway soup and garlic bread so I called the waitress over because there isn’t a takeaway option on the QR, waitress told us to pay for the current meal then only she can place an order for takeaway. It doesn’t make any sense so i asked why, and she said she can only place a takeaway order after i pay the current meal . . ? ? ? I did not get any clarification at all. After talking back and forth she told me to order through the QR and she will inform kitchen to prepare it as takeaway. (Could have done that earlier) After 15 whole mins she walked over with the soup and bread while talking on the phone, bread wasn’t sealed or covered up, totally not takeaway procedure. Then we asked for a plastic bag and she said “Oh i thought you wanna eat it now” 🤦🏻‍♀️ After meal we went over to counter to pay, the same waitress talking on the phone so loudly and we requested to check the bill before payment and she was infront of us screaming over to her colleagues at the other end in tamil, which is so disrespectful to us customers. Asked us paying by cash or card , we answered Paywave . She continued talking on her phone and didn’t hear us and we had to repeat again which is so annoying and unnecessary. Yeah overall food nothing much to complain , just the staff and service over there is so so bad and unprofessional for a well known company ‘Pizza Hut’ Didn’t want to review so detailed but its was so bad to that extend. Alot of customers left before even ordering lol , we didn’t leave because we wanted pizza badly and the experience is so shitty....

First and foremost, the pizza I ordered was served cold. It was evident that the pizza had been prepared in advance and not properly heated before being served. As a result, the taste and texture were compromised, leaving me dissatisfied with my meal.

Furthermore, I noticed a distinct lack of senior staff members on the premises. This absence was evident in the overall management and coordination of the restaurant. Without experienced staff members overseeing operations, the service quality suffered, and it was apparent that the team was struggling to maintain efficiency.

To make matters worse, there seemed to be a lack of coordination between the staff members responsible for serving drinks. As the meal progressed, I observed delays and confusion when it came to fulfilling drink orders. This lack of synchronization added to the already frustrating experience and further emphasized the lack of attention to detail.

As a customer, I believe it is essential to receive a satisfactory dining experience, including prompt service and well-prepared food. Unfortunately, my visit to pizzahut failed to meet these expectations.

It is my hope that they take this feedback seriously and make the necessary improvements to ensure a better dining experience for their customers in the future.

Thank you for your attention to this matter. I trust that you will take the appropriate action to address...

This is my first visit on this outlet of Pizza Hut at Kuchai Lama. Extremely disappointed and wasted my precious 2 hours with awful experiences on their horrendous of service, food quality & environment. If there are negative stars available on Google Review, I 100% will put it for this outlet.

For service, lack of coordination, lack of responsibility, lack of simple product knowledge (I used Google to search for my answer) & lack of discipline on half of the crew members. Took them more than 30 mins to serve 2 glasses of Coke & soups while both items already ready at the food counter at 30mins until I need to alerted them 4 times. Meanwhile, there are very limited customers at the restaurant. Crews are playing phone without serving customers & good at run away from request of customers. Took them an hour+ to service desserts while in the end I cancelled order for not waiting them again.

For food, the pizza, soup & spaghetti is solid cold, spaghetti is not fresh with unpleasant smell. Not worth my calories on Pizza Hut.

For environment, poor maintenance, dirty tables & floor. Dirty floor & tables at the dining areas left unattended for more than 60mins.

Overall, the worst place I never been. I highly discourage if there are anyone would want to patronize this Pizza Hut outlet. Please don't waste your time, calories & appetize on them....