US PIZZA - Ampang — Restaurant in Kuala Lumpur

I recently ordered a weekend dinner from us pizza unfortunately, the experience fell far short of expectations.

Delivery Delay: Our order was significantly delayed. I understand that sometimes delays happen, but a proactive update from the restaurant would have been appreciated to manage our expectations.

Mismatch in Portion Size and Presentation: The food we received was not only delayed but also did not match the pictures advertised. The portion sizes were smaller, and the presentation was lackluster, which was disappointing.

Overpriced for the Quality: Considering the quality of the food, the prices seem unjustified. We expected a meal that reflected the cost, but what we got did not meet those standards.

Overall Experience: This was supposed to be a relaxing and enjoyable weekend dinner, but it turned out to be a letdown. It’s disheartening when you look forward to a meal, only to have it fall short in almost every aspect.

I hope this feedback is taken constructively, as the intention is not just to criticize but to highlight areas for improvement. A better alignment of service, quality, and pricing with customer expectations could significantly enhance the...

They really go extra miles to please their customers. 5 Star for Public Relation!

I wanted to order US Pizza but when I checked online, my address is not covered in their delivery area. I dropped a message on their FB messenger and got a reply almost instantly, asked for my address and phone number and said their staff will call me the next day.

They called me at 11 am and ask me to check out the menu online and send my order to a phone number - via whatsapp or text message. I did and Iena (the staff from Jln Ampang outlet) sent me picture of my order on their cash register machine. They delivered to me using third party delivery service.

I also received a free personal pizza as a complimentary.

The pizza is good (I chose half and half set). I LOVE the cheese they use. They are generous on the cheese and I didn't opt for extra cheese. One thing I would really recommend is their Chicken Lasagna. It's really really really good. Way to go...

Pizza was very small and boring, even though we customized it as we could. The dough was slightly undercooked, and it had cut chicken thigh meat. Khachapuri (it’s a Georgian dish, meaning Georgia the country, for the state you had to pick peach cobbler, I guess) was decent, but the main thing about it is the cheese. These guys use some sort of smelly nasty cheese, makes you not wanna have another slice. Pasta had chicken thigh meat as well, spaghetti were overcooked, the sauce was bland. Wings were good! So I was told. Grab menu has weird pictures that make no sense, and no ingredients listed at all. It’s not like I just had no idea what cheese they use, I had no idea what “italian spaghetti” dish is made of. Overall does a good job feeding your belly, but convenience store pasta is more delicious and of a...